The player from South Carolina had requested a withdrawal of $2,550 made three weeks prior, expressing frustration over not receiving help from Slots Garden. The team had attempted to gather more information by reaching out for clarification and extending the response time. However, due to the lack of response from the player, the complaint was unable to be investigated further and was rejected. After reopening the complaint and receiving information from the casino, it was determined that the winnings were not eligible for withdrawal due to the terms regarding free bonuses. Consequently, the complaint was rejected again, and the player was informed of this decision.
Igrač iz Južne Karoline je zatražio povlačenje od 2.550 dolara napravljenih tri nedelje ranije, izražavajući frustraciju zbog toga što nije dobio pomoć od Slots Gardena. Tim je pokušao da prikupi više informacija tražeći pojašnjenje i produženje vremena za odgovor. Međutim, zbog nedostatka odgovora igrača, žalba nije mogla da se dalje ispita i odbijena je. Nakon ponovnog otvaranja žalbe i dobijanja informacija od kazina, utvrđeno je da dobici ne ispunjavaju uslove za povlačenje zbog uslova u vezi sa besplatnim bonusima. Shodno tome, žalba je ponovo odbijena, a igrač je obavešten o ovoj odluci.
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