Spin247 Casino - Račun igrača je zatvoren nakon depozita.

I have made deposits of R600 into my spin247 account and then when i tried to play, the games were not opening and giving an error saying I should contact support... Then I did email then to notify them about the issue I'm facing and then they replied with email saying that I should submit my phone bill and I did that and then since then they never got back to me, I even sent an email asking them what is happening and they never responded, then yesterday I sent another email asking about the games still not playing while I submitted phone bill.. Then after a moment I received an email saying....

Your Spin247 Casino account has been closed. 

Please note that unsubscribing from marketing communications may take up to 48 hours.

Without any reason or nothing...

I don't understand why would they close my account while I submitted what I was asked to submit.

This is really not fair at all.

Been waiting from yesterday thinking that maybe it's a mistake or they will send me an email with explanation but nothing, up to today I woke up to check my emails and I don't find their email.... I even tried to loggin on my account but I get the same error...

Dear Zimisele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully in the past? 
• Was this your first deposit in this casino?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

• I opened the account last about November and I have completed the verification successfully
• It was not my first deposit, I deposited and played several times.

Dear Zimisele,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.