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The disputed amount may vary as I'm not sure of the exact amount of the deposit my friend made. I believe she said it was $100. Regardless, I referred a friend and took advantage of the referral promotion. The casino has addressed most of my concerns but refuses to acknowledge my primary concern. I'm supposed to receive a 200% bonus up to $200 for each friend I refer. I've done it before already successfully. This time however, I've never received that bonus. I've reached out to multiple agents and I keep getting the runaround. Attaching multiple screenshots.

Dear Jarred ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. How many referral bonuses have you received so far? Are you sure that your friend has completed all the requirements for this type of bonus?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Jarred,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.