Poštovani kpdev1992,
Proverio sam uslove i odredbe kazina Stake, i evo šta sam našao:
Suspenzija i zatvaranje po ulozima
4.19 Ulog ima pravo da zatvori ili suspenduje Vaš Ulog ako:
a) Stake smatra da koristite ili ste koristili Veb lokaciju na lažan ili tajni način ili u nezakonite i/ili nezakonite ili neprikladne svrhe;
b) Stake smatra da koristite ili ste koristili veb stranicu na nepravedan način, da ste namerno prevarili ili nepošteno iskoristili Stake ili bilo kog od njegovih klijenata ili da se vaš nalog u ulogu koristi u korist treće strane;
c) Policija, bilo koji regulatorni organ ili sud zatraži od Stake-a da to uradi ili ako Stake nije u mogućnosti da potvrdi vaš identitet, profesiju ili izvor sredstava kako to izričito zahtevaju važeći propisi;
d) prekršite ove uslove i odredbe, važeće propise ili pošteno korišćenje naših usluga, ili Stake ima zabrinutost da ste kompulzivni kockar sa problemima, a da niste samoisključeni;
e) Stake smatra da se bilo koji od događaja navedenih u (a) do (e) gore možda dogodio ili da će se verovatno dogoditi.
4.20 Ako Stake zatvori ili suspenduje vaš nalog ulog iz bilo kog od razloga navedenih u 4.19, vi ćete, u meri u kojoj je to dozvoljeno važećim zakonima, biti odgovorni za bilo koja i sva potraživanja, direktne gubitke, obaveze, štete, troškove i troškove nastale ili koje je pretrpeo Ulog (zajedno, „Potraživanja") koja proizilaze iz toga i će, u meri u kojoj je to dozvoljeno važećim zakonima, obeštetiti i zadržati Stejk neškodljivim na zahtev za takva potraživanja.
Razumem vašu frustraciju i razočaranje. Međutim, radnje kazina bile su u skladu sa njegovim Uslovima i odredbama. Važno je shvatiti da kazino ne može da rizikuje da dozvoli igraču da nastavi da se kocka ako izrazi misli o samopovređivanju zbog gubitaka; ovo je fundamentalni aspekt politike odgovornog kockanja. Pored toga, kazino zadržava pravo da odabere klijente koje opslužuje i može zatvoriti račun igrača iz bilo kog razloga, osiguravajući da se isplate svi zakoniti dobici.
Nažalost, nemate pravo na povraćaj sredstava deponovanih u kazino, jer su korišćena za igranje. Ako vam kockanje više ne donosi radost i postaje opterećenje, preporučljivo je potražiti stručnu pomoć. Toplo preporučujem da se obratite centrima u vašoj zemlji koji su specijalizovani za rešavanje problema kockanja. Neke od ovih centara možete pronaći na sledećem linku ( https://casino.guru/problem-gambling-help-centers#cnt_87=true )
Ova žalba će sada biti zatvorena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Dear kpdev1992,
I have checked the Stake Casino's Terms and Conditions, and this is what I found:
Suspension and Closure by Stake
4.19 Stake shall be entitled to close or suspend Your Stake Account if:
a) Stake considers that You are using or have used the Website in a fraudulent or collusive manner or for illegal and/or unlawful or improper purposes;
b) Stake considers that You are using or have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of Stake or any of its customers or if Your Stake Account is being used for the benefit of a third party;
c) Stake is requested to do so by the police, any regulatory authority or court or if Stake is unable to verify Your identity, profession or source of funds as is expressly required by the applicable regulations;
d) You are in breach of these Terms and Conditions, the applicable regulations or the fair use of our services, or Stake has concerns that You are a compulsive problem gambler without being self-excluded;
e) Stake considers that any of the events referred to in (a) to (e) above may have occurred or are likely to occur.
4.20 If Stake closes or suspends Your Stake Account for any of the reasons referred to in 4.19, You shall, to the extent permitted by applicable laws, be liable for any and all claims, direct losses, liabilities, damages, costs and expenses incurred or suffered by Stake (together, the "Claims") arising therefrom and shall, to the extent permitted by applicable laws, indemnify and hold Stake harmless on demand for such Claims.
I understand your frustration and disappointment. However, the casino's actions were in line with its Terms and Conditions. It's important to recognize that the casino cannot risk allowing a player to continue gambling if they express thoughts of self-harm due to losses; this is a fundamental aspect of responsible gambling policies. Furthermore, the casino reserves the right to select the customers it serves and may close a player's account for any reason, ensuring all rightful winnings are paid out.
Regrettably, you are not eligible for a refund of the funds deposited to the casino, as they were used for gameplay. If gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno:
