Poštovani Pumba2022,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što bih preporučio je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to komplikovan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino obično ima vezane ruke.
Žao mi je što u ovom trenutku nismo mogli biti od velike pomoći. Ostaviću ovu žalbu otvorenom mesec dana i ljubazno vas zamoliti da nas obaveštavate.
Trenutno takođe ne možemo da pristupimo veb lokaciji kazina. U kontaktu smo sa predstavnicima kazina da proverimo šta se dogodilo. Ja ću vas obaveštavati.
Hvala vam mnogo na razumevanju.
Srdačan pozdrav,
Veronika
Dear Pumba2022,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated.
Currently, we are also unable to reach the casino website. We're in contact with the casino representatives to check what happened. I'll keep you informed.
Thank you very much for your understanding.
Best regards,
Veronika
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