Registrovao sam se u kazinu Zipang i ubrzo nakon toga primio sam e-poruku o posebnoj ponudi dobrodošlice. Tokom drugog depozitnog bonusa od ukupno šest bonusa, imao sam sreće i osvojio sam dok sam igrao slot igru, uspešno ispunivši uslove za klađenje.
Nakon što sam završio verifikaciju identiteta, podneo sam zahtev za povlačenje i rečeno mi je da je moj nalog u pregledu, zbog čega sam čekao oko tri nedelje.
Nedavno sam primio e-poštu u kojoj se navodi da je moj dobitak zaplenjen. Kada sam proverio svoj račun, vraćeno je samo 500 USD sa mog drugog depozita, dok 300 USD sa mog prvog depozita nije.
Razlog za konfiskaciju je bila „opšta odluka" da je moj nalog imao duple informacije. Međutim, igrao sam samo na pametnom telefonu koji sam sam kupio, tako da ne bi trebalo da bude preklapanja sa bilo kim drugim. Moji upiti putem e-pošte nisu dali nikakve dodatne informacije.
Možete li, molim vas, istražiti ovu nepravednu konfiskaciju?
I registered with Zipang Casino and shortly afterward, received an email about a special welcome offer. During the second deposit bonus of a total of six bonuses, I got lucky and won while playing a slot game, successfully completing the wagering requirements.
After completing the identity verification, I submitted a withdrawal request and was told my account was under review, making me wait for about three weeks.
Recently, I received an email stating that my winnings had been confiscated. When I checked my account, only the $500 from my second deposit was returned, while the $300 from my first deposit was not.
The reason given for the confiscation was a "general determination" that my account had duplicate information. However, I only played on a smartphone device that I purchased myself, so there should be no overlap with anyone else. My inquiries via email have not yielded any further information.
Could you please investigate this unfair confiscation?
ジパングカジノに登録し、しばらくすると特別なウェルカムオファーのメールが届きました。全6回のボーナスのうち2回目の入金ボーナスで運良くスロットゲームで勝利し、かけ条件をクリアしました。
本人確認を完了した後出金申請をすると、口座の精査中と言われ3週間ほど待たされました。
そして先日勝利金の没収のメールが届き、アカウントを確認すると入金分の500ドルだけ戻されていましたが、1回目の入金分300ドルは戻っていませんでした。
没収理由は総合的な判断により重複情報を持つ口座とのことですが、自分で購入したスマートフォン端末でプレイしただけなので他の人と重複することはないですし、メールで問い合わせてもそれ以上の回答が返ってきません。
不当な没収であるためカジノグルさんの方で調査をお願いできないでしょうか。
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