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hello my odds have been in down when i conect me to my account 1xbet and the customer service makes nothing for me and even on truspilot it's serving to nothing thank you to help me please best regards

Dear michaelo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Am I correct in understanding that the concern is specifically tied to sports betting and a reduction in odds?

If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

hello this is the relevant comunication with 1xbet by trustpilot because they don't answer by email nad by chat they don't minfd completely and so by trustpilot they find pretext first that I'm not playing for 3 years and when i told them that it's only for september 2023 i don't play anymore with prooves of transaction history they confess they lie and after they say even for september 2023 it's for that my odds are reducted but the real reason it's because i have a little won... thank you to help me please best regards ( ps i have also send you by email )

it's writed michael for 1xbet  many time i make my advice so many comunication by trustpilot you will see

https://fr.trustpilot.com/review/1xbet.com

Hi michaelo,

I'm sorry to hear about your trouble. Unfortunately, it appears that your problem is specifically related to sports betting. Is my understanding accurate? If so, I'm afraid we won't be able to provide assistance, as we don't handle issues of this nature.

Thank you.

Dear michaelo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.