BC.Game Casino - Depozit igrača se ne odražava na računu.

I made a deposit on October 15th, and when it didn't reflect, I raised an inquiry the same day.

I received a response saying, "We deeply apologize for the delay in addressing your ticket. Your ticket ID has been escalated to our Fiat Team and has been prioritized for resolution. We will update you shortly. We kindly ask for your patience."

Even after waiting for 3 days, the deposit wasn't reflected, and when I contacted them again, they repeated the same thing.

I even sent screenshots of my bank deposit history and non-reflected deposit from the bc game side, but there was no reflection.

I requested a recall from the bank on October 30th, but after two weeks, the money hasn't been returned, so I contacted the bank today.

I was informed that there might be a chance that the money won't be returned as there was no response from the bc game side.

Should I report this to the police?

I'm sure I made the deposit correctly, and it wasn't reflected...

10月15日に入金したら反映されないのでその日に問い合わせしたら、

【チケットへの対応が遅れましたことを深くお詫び申し上げます。お客様のチケットIDはフィアットチームにエスカレーションされ、解決のための最優先事項が与えられました。また近日中にご報告させていただきます。今しばらくお待ちくださいますようお願い申し上げます。】

ときて、3日待っても入金されず、また問い合わせしても同じことを言うので、

銀行入金の履歴と、bcゲーム側の未入金反映のスクショ送っても、全然反映されないので、

10月30日に銀行に組戻しをお願いしたら、2週間経ってもお金が戻ってこないので、今日銀行に組戻しがどうなってるか連絡を取りました。

そしたら、bcゲーム側からの返答がなく、お金が返ってこない可能性があるらしいのですが、

これは警察に訴えたほうがいいですか？

お金はちゃんと入金してて、反映されてないのが確実なのですが。。

Dear taichi3426,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. Sometimes when the transaction is lost it's necessary to clear it at some stage in the process. In these cases, the casino usually has its hands tied.

Do I understand correctly you contacted your bank and requested a chargeback of your deposit? Please understand if the bank is acting in this manner to return your funds, our options to help you mediate the issue with the casino is limited.

I'll await your clarification of the situation.

Best regards,

Tomas

Solved, thank you 🙇

解決しました、ありがとうございます🙇

Dear taichi3426,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru