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I have 256571jb coin in this casino I have signed up and I have received and after playing I I want to withdraw it now please help me in this how to make a withdrawal because I can't see any option in days it is free bonus

Dear Sohilshaikh51,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you been advised why you can’t withdraw your winnings? Which exact bonus you have redeemed?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Lastly, could you please clarify how much is the disputed amount?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I want to close the complaint because it is already solved

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sohilshaikh51, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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