Zdravo kanaimacg1,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa BC.Game kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Kada bi nagrade trebalo da budu dodeljene? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello kanaimacg1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When are the rewards supposed to be given out? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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