Dobio sam ovu e-poštu:
Dragi Kuinten
Izvinjavamo se zbog kašnjenja u odobravanju vašeg povlačenja. Pregledali smo vaš zahtev za povlačenje i, nažalost, trenutno nismo u mogućnosti da ga obradimo jer ne ispunjava jedan od naših navedenih zahteva. Prema našim politikama, maksimalni ukupan iznos koji svaki igrač može povući iz svog novčanika ne može premašiti 250% od ukupnog iznosa koji je deponovan. T&C 9.11.2
Pošto traženi iznos premašuje ovo ograničenje, vaš zahtev za povlačenje je odbijen.
Ako imate dodatnih pitanja, ne ustručavajte se da kontaktirate naš tim za korisničku podršku, rado ćemo vam pomoći.
s poštovanjem,
BetFokk tim za plaćanja
Što po mom mišljenju nije fer pravilo. Dobio sam od ukupnog iznosa depozita od 80 € i napravio sam 500 €.
Zbog toga osećam potrebu da uložim više. Što ne bi trebalo da se radi igraču. Posebno sa kockanjem.
Minimalno maksimalno povlačenje je 500 €. Što mi čak ne dozvoljava da dobijem pristup delimičnom dobitku od 200 €.
Molim vas pomozite mi.
srdačan pozdrav,
Kuinten
I got this email:
Dear Quinten
We apologize for the delay in approving your withdrawal. We have reviewed your withdrawal request and unfortunately, we are unable to process it at this time as it does not meet one of our stated requirements. According to our policies, the maximum total amount that any one player may withdraw from his or her wallet cannot exceed 250% of the total amount deposited. T&C 9.11.2
Because the requested amount exceeds this limit, your withdrawal request has been rejected.
If you have any further questions please do not hesitate to contact our customer support team, we will be happy to assist you.
Yours sincerely,
BetFoxx Payments Team
Which in my opinion is not a fair rule. I got winnings from total deposit amount of €80 I made €500.
Therefore I feel urged to deposit more. Which should not be done to a player. Especially with gambling.
Minimum maximum withdrawal is set at €500. Which doesnt even allow me to get access to partial winnings of €200.
Please help me.
Kind regards,
Quinten
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