Dragi barni147,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za probleme koje imate sa svojim zahtevima za povlačenje sredstava u Betnuvo.
Da biste bolje razumeli vašu situaciju i pomogli vam efikasno, da li biste mogli da dostavite neke dodatne informacije? Konkretno:
- Možete li da potvrdite datume i iznose zahteva za povlačenje koji su odbijeni?
- Da li ste primili neke specifične poruke o grešci ili razloge za odbijanje vaših zahteva za povlačenje?
- Kada je vaš nalog verifikovan i da li ste dobili potvrdu o uspešnoj verifikaciji?
- Možete li da dostavite bilo kakve snimke ekrana ili kopije razgovora za ćaskanje i imejlova na koje ste poslali support@betnuvo.com ?
Molimo vas da prosledite bilo koju relevantnu komunikaciju na petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear barney147,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you are experiencing with your withdrawal requests at Betnuvo.
To better understand your situation and assist you effectively, could you please provide some additional information? Specifically:
- Can you confirm the dates and amounts of the withdrawal requests that were rejected?
- Have you received any specific error messages or reasons for the rejection of your withdrawal requests?
- When was your account verified, and did you receive confirmation of the successful verification?
- Could you provide any screenshots or copies of the chat conversations and emails you have sent to support@betnuvo.com?
Please forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Automatski prevedeno:
