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I submitted a withdrawal request via Visa a week ago. The amount was pending, but when I logged into my account at the casino two days later, it was clearly back in my account. The request had been canceled without any notification or email saying it was canceled. Again, I submitted a withdrawal request and the same thing happened. I spoke to a representative on live chat who mentioned a possible technical problem. They advised me to go ahead with a bank transfer, which I did, but the same thing happened. Again, my withdrawal was canceled and the money was back in my account without any information. I again contacted them via chat and spoke to a representative who told me to proceed with a bank deposit, which I said had already been done as such. Their response was to check the cross-verified details in the withdrawal request. I checked it thrice at my end. After I realized there would be no understanding, I proposed making a deposit via Neteller. The request was made today. I'm waiting and will keep you updated.

Εκανα αίτημα ανάληψης μέσω visa πριν μια εβδομάδα. Το ποσό ενώ ήταν σε εκκρεμή διαδικασία όταν μπήκα μετά από δύο ημέρες στο λογαριασμό μου στο καζίνο ήταν εμφανή πάλι στο λογαριασμόου. Το αίτημα είχε ακυρωθεί χωρίς κάποια ειδοποίηση ούτε στάλθηκε κάποιο email ότι ακυρώθηκε. Ξανά εκανα αίτημα ανάληψης και συνέβη κάνα το ίδιο όπου μίλησα με υπεύθυνο στο live chat και μου είπε λόγο τεχνικού προβλήματος η κάτι τέτοιο. Όπου μεου είπε να προχωρήσω με τραπεζική μεταφορά. Το έκανα τλκαι συνέβη κάνα το ίδιο. Πάλι ακύρωση ανάληψης και τα χρήματα πάλι στο λογαριασμό μου χωρις καμία ενημέρωση. Έστειλα πάλι στο chat και μιλώντας με υπεύθυνο μου είπε να προχωρήσω με τραπεζική κατάθεση που είπα ότι έχει γίνει έτσι. Και η απάντηση ήταν να ελέγξω να διασταυρωμένα στοιχεία στο αίτημα ανάληψης. Τα πρόσεξα 3 φορές. Μετά αφού ήδη ότι δεν θα υπάρξει συνεννόηση πρότεινα να κάνω μια κατάθεση μέσω neteller. Η οποία έγινε σήμερα η αίτηση. Περιμένω και θα σας πω νεότερα.

Dear thanoatsig,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Was your account verified successfully in the past?
• Could you please keep me posted on your latest withdrawal via Neteller?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have not been asked for verification by the company. And in the verification options in the company it says that currently my account does NOT require verification. I should point out that I have made other withdrawals so far and had absolutely no problems. I will wait to see if I get results through neteller and will let you know

Δεν μου έχει ζητηθεί επαλήθευση από την εταιρία. Και στις επιλογές της επαληθησευης στην εταιρία λεει ότι προς το παρόν ο λογαριασμός μου ΔΕΝ απαιτεί επαλήθευση. Να επισημάνω ότι έχω κάνει μέχρι στιγμής και άλλες αναλήψεις και δεν ειχα κανένα απολύτως πρόβλημα. Αναμένω να δω αν έχω αποτελεσμετα μέσω neteller και θα σας ενημερωσω

The withdrawal is complete. All good.

Η ανάληψη ολοκληρώθηκε. Όλα καλά.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, thanoatsig, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru