zdravo roku,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj i iako razumem vašu poentu i mogu se složiti sa vama da u idealnom slučaju sve zabranjene zemlje moraju biti navedene u uslovima i odredbama kazina, a svaki kazino treba da ima implementiranu funkciju da ne dozvoljava igračima iz zemlje kojoj nije dozvoljeno da registruju i deponuju novac, ili tamo gde određeni lokalni propisi to ograničavaju. Mi se zalažemo za to, nažalost, ovo još nije postalo industrijski standard. Kontaktiraću kazino da vidim da li mogu da pomognem.
Pozivamo Betsala kazino da se pridruži razgovoru.
Poštovani Betsala kazino,
Iako vidim da je IP blok sada implementiran jer sam dobio ovu grešku dok sam pokušavao da pristupim vašoj veb stranici sa ruske IP adrese.
Međutim, prema snimcima ekrana igrača, igrač je ranije mogao da registruje svoj nalog sa ruskog IP-a, unese podatke o svojoj (ruskoj) adresi i bez problema deponuje svoj novac, pa kako bi igrač mogao da zna da igrači iz Rusije nisu dozvoljeni u vašem kazinu? Proverio sam vaše uslove i odredbe i Rusija još uvek nije navedena kao zemlja sa ograničenjem
Razumem da imate ovlašćenje da zatvorite račun igrača po svom nahođenju, ali je važno da izmirite sve neizmirene finansijske obaveze pre nego što preduzmete taj korak. Predlažem da vratite preostali iznos igraču i zatim zatvorite račun. Možete li to ljubazno organizovati na ovaj način?
Hello roku,
I'm Michal, and I have taken over your complaint. I have reviewed your case and although I understand your point and I can agree with you that ideally all restricted countries must be listed in the casino's terms and conditions, and every casino should have a feature implemented to not allow players from a non-allowed country to register and deposit money, or where certain local regulations limit this. We are advocating for this, unfortunately, this has not yet become an industry standard. I will contact the casino to see if I can help.
We would like to invite Betsala Casino to join the conversation.
Dear Betsala Casino,
Although I can see that an IP block is now implemented because I have received this error while attempting to access your webpage from a Russian IP.
However, as per the player's screenshots, the player was previously able to register their account from Russian IP, insert their (Russian) address details, and deposit their money without any problems, so how should the player know that players from Russia are not allowed in your casino? I've checked your terms and conditions and Russia is still not listed as a restricted country
I understand that you have the authority to close a player's account at your discretion, but it is important to settle any outstanding financial obligations before taking that step. I suggest returning the remaining balance to the player and then closing the account. Could you kindly organize it in this manner?
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