Zdravo.
Juče sam igrao na Bitcasino.io i koristio bonus na depozit da udvostručim svoja sredstva.
Sajt nije naznačio ništa kao da ne ispunjavam uslove za ovaj bonus ili bilo šta, dozvolio mi je da igram sa 100USDT depozitom + 100USDT bonusom odmah.
Nakon što su ispunili uslov za klađenje i zatražili povlačenje, odjednom su odbili moj zahtev za povlačenje na čekanju, a zatim su prvo vratili moja sredstva na moj račun, ali odmah nakon što su izvršili drugu transakciju i odbili skoro sav saldo osim 4,22 USDT . Dakle, ono što su uradili je da su odbili povlačenje 869,87 USDT, vratili 869,87 USDT i odbili 865,65 USDT (kao što se vidi u prilozima)
Lepo je znati da sam koristio NordVPN kao i u bilo kom drugom kazinu, ali izgleda da njihov ToS ne pominje da je zabranjen.
U razgovoru sa agentom za ćaskanje rekli su mi šta ne ispunjavam uslove za ovaj bonus i stanje je ispravljeno.
Želeo bih da dobijem odgovore na dva pitanja, ali na safety@bitcasino.io adresa koju je agent za ćaskanje predložio da kontaktirate dali su mi potpuno isti odgovor kao što su oni rekli u ćaskanju. Dobro je napomenuti da odbijaju da odgovore na bilo kakva dalja pitanja u imejlu.
- Kako to da nemam pravo na bonus? Pozivanje na pravilo uslova korišćenja bez eksplicitnog navođenja načina na koji sam ga prekršio ne izgleda fer.
- Gde su otišla moja depozitna sredstva? Zašto mi je ostalo 4USDT nakon 'ispravke' ako sam uplatio 100USDT na bonus koji po njima ne bih trebao dobiti?
- Šta se dešava sa onima koji deponuju, ali ne ispunjavaju uslove i izgube svoj novac? Da li je dobra praksa i uopšte nije sumnjivo dozvoliti ljudima da deponuju, veb lokacija im dozvoljava da koriste bonus na depozit, ali ako pobede biće korigovani na skoro nulu, ali ako ne, onda je sve u redu, jer oni izgubio novac u kazinu?
Svestan sam da postoje slučajevi kada igrači krše pravila uslova korišćenja usluge, a moje prethodno iskustvo je bilo da ako sam prekršio bilo koje pravilo uslova korišćenja na bilo kojoj drugoj veb lokaciji, oni vraćaju početni iznos depozita bez ikakvih problema. Izgleda da ovde nije tako, uzeli su moj dobitak, moj depozit i odbijaju da komuniciraju dalje od slanja vrlo kratkog i nedetaljnog odgovora na prvi kontakt.
Zaista se nadam da ova žalba neće pomoći samo meni da dobijem dobitak ili iznos svog depozita, već i drugima da zaista razmisle o tome da li žele da polože ili ne.
Hi.
Yesterday I have been playing on Bitcasino.io and used a deposit bonus to double my funds.
The site did not indicate anything like I'm not eligible for this bonus or anything, it let me to play with the 100USDT deposit + 100USDT bonus right away.
After completing the wagering requirement and requested a withdrawal all of a sudden they have declined my pending withdrawal request, and then first they have returned my funds to my account, but right after they did another transaction and deducted almost all of the balance except 4.22USDT. So what they did is declined 869.87USDT withdrawal, returned 869.87USDT and deducted 865.65USDT (as seen in attachments)
Nice to know that I've used NordVPN like I do on any other casinos, but their ToS does not seem to mention that it is prohibited.
Upon talking to the chat agent they told me what I was not eligible for this bonus and the balance was corrected.
I would like to have two questions answered, but on the safety@bitcasino.io address what the chat agent suggested to contact gave me exactly the same answer what they have said on the chat. Good to mention that they're refusing to answer to any further questions in email.
- How comes that I'm not eligible for the bonus? Referring to a ToS rule without stating explicitly how did I break it does not seem to be fair.
- Where did my deposit funds went? Why does I have 4USDT left after 'correction' if I have deposited 100USDT to a bonus which according to them I shouldn't get?
- What happens to those who deposits, but ineligible and loses their money? Is it a good practice and not shady at all to allow people to deposit, the website lets them to use the deposit bonus, but if they win they get corrected to almost zero, but if they don't then it's all good, because they lost the money to the casino?
I'm well aware that there are cases when players are breaking ToS rules, and my previous experience was that if I broke any ToS rule on any other websites they're refunding the initial deposit amount without any hassle. Looks like it is not the case here, they took my winnings, my deposit, and refuses to communicate any further than sending a very brief and non-detailed response to the first contact.
I'm really hopeful that this complaint will not just help me getting either my winnings or my deposit amount, but also others to really think about whether they want to deposit or not.
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