Igračica iz Kanade je optužena da je otvorila više naloga u kazinu i njen dobitak je zaplenjen. Kazino je pružio dokaze da im je igrač dostavio dokumente koji nisu bili legitimni. Shodno tome, žalba je odbijena.
The player from Canada was accused of opening multiple accounts in the casino and her winnings were confiscated. The casino provided evidence that the player had supplied them with documents that were not legitimate. Consequently, the complaint was rejected.
Igračica iz Kanade je optužena da je otvorila više naloga u kazinu i njen dobitak je zaplenjen. Kazino je pružio dokaze da im je igrač dostavio dokumente koji nisu bili legitimni. Shodno tome, žalba je odbijena.
Igram na Bitstarz-u od oktobra 2022. Deponovao sam preko 10.000,00 dolara u bitkoinima i napravio nekoliko povlačenja bez ikakvih problema. pogodio sam veliki bonus i povukao 8000,00 dolara i hteli su da pošaljem dokumente, pa sam to i uradio. 2 sata kasnije, moj nalog je zamrznut i rečeno mi je da neću dobiti svoje dobitke ili svoje depozite nazad, ponudiće mi moj poslednji depozit od 100,00 dolara. Razlog: moj nalog je povezan sa nalogom koji je samoisključen. Delim i bitkoin novčanik sa bivšim dečkom koji živi u SAD, a ja živim u Vankuveru BC. Prestao je da igra i sam se isključio i oni su nas povezali jer imamo zajednički bitkoin novčanik koji oboje koristimo. Pročitao sam uslove i ne piše ništa o tome da ne smeju da koriste isti bitkoin novčanik sa nekim ko se sam isključio. Nikada se nisam isključivao. Želim da se moj dobitak od $8000,00 ili moj depozit od 10,000,00 vrati. Rečeno mi je da je odluka konačna i slučaj zatvoren, bez ikakvog razmatranja ove jedinstvene situacije zbog koje je vaš sistem označio moj nalog.
I have played at Bitstarz since October 2022. I have deposited over $10,000.00 in bitcoin and made a few withdrawals without any problems. i hit a big bonus and made an $8000.00 withdrawal and they wanted me to submit docs so i did. 2 hours later, my account was frozen and i was told i wont be getting my winnings or my deposits back, they would offer me my last deposit of $100.00. Reason: my account was linked to an account that had been selfexcluded. I share and bitcoin wallet with an exboyfriend who lives in the US and I live in Vancouver BC. He stopped playing and self excluded himself and they linked us together because we have a joint bitcoin wallet we both use. I read the terms and it says nothing about not being allowed to use the same bitcoin wallet with someone who has selfexcluded themself. I have never self excluded myself. I want my winnings of $8000.00 or my deposits of 10,000.00 refunded. I was told the decision was final and case closed, without any consideration for this unique situation that my account was flaged for by your system.
Poštovani BARRIBINGER,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Dozvolite mi da postavim nekoliko pitanja kako bih bolje razumeo situaciju. Možete li molim vas da objasnite kada se tačno vaš bivši dečko samoisključio iz kazina? Da li su vaši depoziti vršeni isključivo preko zajedničkog bitkoin novčanika? Da li možete da dokažete da je to zajednički račun?
Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Tomas
Dear BARRYBINGER,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask a few questions so I better understand the situation. Could you please explain when exactly your ex-boyfriend self-excluded from the casino? Were your deposits made exclusively via the joint bitcoin wallet? Are you able to prove it’s a joint account?
Looking forward to hearing from you.
Best regards,
Tomas
Da budem jasan, imam samo 1 nalog koji je Dpdiscreetfunla i nikada nisam igrao ni na jednom drugom nalogu na bitstarz-u.
Moj bivši dečko mi je priznao da se sam isključio iz igranja u bitstars jer nikada nije pobedio, mislim da je to bilo pre godinu dana. Takođe je priznao da mu je par meseci kasnije ponovo zahtelo da igra i da je otvorio novi nalog. Takođe je rekao da je kontaktirao vip podršku u vezi bonusa i da su ga pitali kako je dobio njihov mejl i rekao je sa mog starog naloga. Rekao je da je bio iskren u pogledu otvaranja drugog računa i da ne misli da je to velika stvar. Rekao je da su mu zatvorili račune i da više nikada nije igrao na bitstars.
Delim isti bitkoin novčanik jer ga nikada nismo rešili kada smo raskinuli i to je jedini način na koji ste me mogli povezati sa njim.
Let me be clear, i only have 1 account which is Dpdiscreetfunla and I have never played on any other account at bitstarz.
My exboyfriend admitted to me that he had selfexluded himself from playing at bitstars because he never won, I think it was a year ago. He also admitted that a couple of months later, he felt like playing again and he opened a new account. He also said that he contacted vip support about a bonus and they asked him how he got their email and he said from my old account. He said he was honest about opening the second account and didnt think it was a big deal. He said they closed his accounts and he never played at bitstars again.
I share the same bitcoin wallet because we never sorted it out when we broke up and that is the only way you could have linked me to him.
KADA SAM ŽELEO DA IGRAM SAMO BI GA POZVAO I REKLA MU DA DELOŽI NOVAC IZ JEDNOG OD NjEGOVIH NOVČANIKA KOJI SMO DELI, U KOJEM SE DRŽI MOJ BITKOIN. DAO sam MU MOJU BITSTARZ BITKOIN ADRESU KOJA JE BILA DODJELjENA MOJOM BITSTARS BITCOIN NOVČANIKU, PRIKLjUČENA ZA MOJ BITSTARZ RAČUN I ON BI MOJ BIT NOVIC DEPONIRAO NA MOJ RAČUN I JA BIH IGRAO U MIANCO. POČETKOM JANUARA, REKAO MI JE DA JE POLOŽIO PREKO 10.000,00 USD MOG BITKOINA NA MOJ BITSTARZ RAČUN U PROTEKLA 3 MESECA, JER JE BIO ZABRIN DA SE MNOGO KOCKAM. ZAISTA ME NE BRIGA DA LI STE ZATVORITI MOJ RAČUN AKO NE ŽELITE MOJ BIZNIS, ALI NE MOŽETE ZADRŽATI MOJIH 10.000,00 USD NA DEPOZITIMA I ZADRŽATI MOJIH 8000,00 USD U DOBITAKU, KADA NIKAD NIKAD NIJE BILO BILO BILO JEDNOG BIZNISA. ČINjENICA DA ŽELITE DA UZMETE MOJ NOVAC SAM DEPONIO OD 10K OD 3 MJESECA I ŽELITE DA ZADRŽITE MOJ DOBITAK OD 8K, ZATO ŠTO SAM DIJEL NOVAČNIK SA DRUGOM LjUDOM, U DRUGOJ ZEMLjI U VAŠOJ ZEMLjI NAPRAVIO DRUGI NALOG I ZATVORIO SI GA, NEMA VEZE SA MNOM. IZGUBIO SAM 10K DEPOZITA PRE nego što sam KONAČNO OSVOJIO 8K. NIKO NIJE NIJE POMENUO BILO KAKVE BRIGE KADA SAM NAPRAVIO SVOJA MALA POVLAČANjA I SIGURNO NE KADA SAM NAPRAVIO 100 DEPOZITA. OSEĆAM SE KAKO TI SAMO NE ŽELIŠ DA MI PLAĆAŠ A SI PRETPOSTAVLjAO DA SAM JA OSOBA SA KOJOM DELIM NOVČANIK, KOJA SAM DATURALA. VAŠ SISTEM JE POGREŠAN DA BI NEKOGA ZASTAVILA IZ TOG RAZLOGA I SIGURAN sam DA STE MOGLI LAKO ZNATI DA IGRAM U VANKUVERU, VIDEO MOJE PROVERENE DOKUMENTE I PLATIO MI ONO ŠTO SAM OSVOJIO. ZAVISILA SAM OD TOG NOVCA DA BI SE IZDRŽAVALA A TI NE ZNAŠ TEŠKOĆE KOJE PROŽIVLjAM ZA DEPOZIRANjE 10.000 USD, MISLIO DA BI MI PLAĆAO DA BI MI PLAĆAO... JER JA SAM VAM PLATIO.
WHEN I WANTED TO PLAY I WOULD JUST CALL HIM AND TELL HIM TO DEPOSIT MONEY FROM ONE OF HIS WALLETS WE SHARED, THAT HOLDS MY BITCOIN. I GAVE HIM MY BITSTARZ BITCOIN ADDRESS THAT WAS ASSIGNED TO MY BITSTARS BITCOIN WALLET, ATTACHED TO MY BITSTARZ ACCOUNT AND HE WOULD DEPOSIT MY BIT COIN INTO MY ACCOUNT AND I WOULD PLAY AT MY HOUSE IN VANCOUVER. IN EARLY JANUARY, HE TOLD ME HE HAD DEPOSITED OVER $10,000.00 OF MY BITCOIN INTO MY BITSTARZ ACCOUNT OVER THE PAST 3 MONTHS, BECAUSE HE WAS WORRIED I WAS GAMBLING TO MUCH. I REALLY DONT CARE IF YOU CLOSE MY ACCOUNT IF YOU DONT WANT MY BUSINESS, BUT YOU CANT KEEP MY $10,000.00 IN DEPOSITS AND KEEP MY $8000.00 IN WINNINGS, WHEN I NEVER HAD MORE THAN THE ONE BITSTARZ ACCOUNT AND I NEVER SELFEXCLUDED MYSELF. THE FACT THAT YOU WANT TO TAKE MY MONEY I DEPOSITED OVER 3 MONTHS TIME OF 10K AND YOU WANT TO KEEP MY WINNINGS OF 8K, BECAUSE I SHARED A WALLET WITH ANOTHER PERSON, IN ANOTHER COUNTRY WHO HASNT PLAYED AT YOUR CASINO SINCE HE TOLD YOU HE MADE A SECOND ACCOUNT AND YOU CLOSED IT, HAS NOTHING TO DO WITH ME. I LOST 10K IN DEPOSITS BEFORE I FINALLY WON 8K. NO ONE MENTIONED ANY CONCCERNS WHEN I HAD MADE MY SMALL WITHDRAWALS AND CERTAINLY NOT WHEN I MADE 100 DEPOSITS. I FEEL LIKE YOU JUST DONT WANT TO PAY ME AND YOU ASSUMED I WAS THE PERSON I SHARED THE WALLET WITH, THAT I USED TO DATE. YOUR SYSTEM IS FLAWED TO FLAG SOMEONE FOR THAT REASON AND I AM SURE YOU COULD HAVE EASILY KNOWN I WAS PLAYING IN VANCOUVER, SEEN MY VERIFIED DOCUMENTS AND PAID ME WHAT I WON. I WAS DEPENDING ON THAT MONEY TO SUPPORT MYSELF AND YOU HAVE NO IDEA THE HARDSHIPS IM EXPERIENCING FOR DEPOSITING $10,000, THINKING IF I WIN, YOU WOULD PAY ME.... BECAUSE I PAID YOU TO PLAY.
Samo sam proveravao da li imate vesti o mom slučaju. Odvojio sam vremena da pročitam uslove pre nego što sam počeo da igram na Bitstarzu. Sećam se da sam čitao o samoisključenju, nisam ni znao da sam uzbuđen pre nego što sam pročitao o tome. Nikada nisam tražio od bit starz-a da isključi moj prvi i jedini nalog. setio sam se pravila za više naloga. Nikada ne bih otvorio drugi nalog za igru, znajući da bi to moglo da ugrozi podizanje mog dobitka. Ne razumem zašto neko ne bi jednostavno otišao da igra u hiljadama drugih kazina. Moj račun je bio u dobroj poziciji sa 100 depozita i nekoliko povlačenja. Imam samo 1 nalog i nikada nisam igrao ni na jednom drugom. Ove optužbe su lažne i pojavile su se tek nakon pobede i pokušaja povlačenja. Velika količina. samo se nadam da su fer i pošten kazino. jer sam stavio $10,000.00 u bitstarz sa očekivanjem da će mi platiti ako pobedim. Imam snimke ekrana moje pobedničke igre, bilo je neverovatno! 12.000,00 $ na obrt od 25 centi. Zabavljao sam se igrajući sa 4000,00 dolara i srećan što sam povukao 8000 dolara.. Cenim svu vašu pomoć. Nadam se da će shvatiti da je to osoba sa kojom sam delio bitkoin novčanik, koja je priznala da je učinio oba dela i rekla im da jeste, pre nego što su ga uopšte pitali o tome. izvinite što se ponavljam, ali želim da znate istinu, pogrešno su shvatili. Nadam se da će uraditi pravu stvar i isplatiti mi moj dobitak.
I was just checking to see if you had any news on my case. I did take the time to read the terms and conditins before i started playing at Bitstarz. I remembering reading about the selfexclution, i never even knew that excisted before reading about it. I never requested bit starz to exclude my 1 and only account. i remebered the multi account rules. I would never open a second account to play, knowing it could jeopardize withdrawing my winnings. I dont understand why anyone would not just go play at the thousands of other casinos. My account was in good standings with 100 depsits and a couple withdrawals. I have only 1 account and have never played on any other. These accusations are false and came up only upon winning and attempting to withdrawal. a large amount. i just hope they are a fair and honest casino. because I put $10,000.00 into bitstarz with expecctation that they would pay me if i won. I have screen shots of my winning game, it was amazing! $12,000.00 on a 25 cent spin. I had fun playing with $4000.00 of it and happy I was withdrawing $8,000.. I appreciate all your help. i hope they figure out its the person whom i shared bitcoin wallet, who admitted he did both offenses and told them he did, before they even asked him about it. sorry for repeating myself but I want you to know the truth, they got it wrong. I hope they do the right thing and pay me my winnings.
Poštovani BARRIBINGER,
Možete li da objasnite kako se zove osoba koja poseduje bitkoin novčanik? Da li ste oboje označeni kao korisnici bitkoin novčanika?
Možete li da objasnite kako je vaš dečko mogao da uloži na vaš račun? Da li je vaš dečko imao pristup vašem kazino nalogu?
Dear BARRYBINGER,
Could you explain what is the name of the person who owns the bitcoin wallet? Are you both designated as beneficiaries of the bitcoin wallet?
Could you explain how could your boyfriend deposit in your own account? Did your boyfriend have access to your casino account?
DA ODGOVORIM NA VAŠA PITANjA,
KORISTILI SMO NEKOLIKO ZAJEDNIČKIH BITKOIN NOVČANIKA, U OBA NAŠA IME KADA SMO VASILI.
I MOJ BIVŠI DEČKO JE IMAO JOŠ NEKOLIKO BITKOIN NOVČANIKA NA NjEGOVO IME.
SVAKO, BILO GDJE, U BILO KOJE VRIJEME, KO IMA BITKOIN NOVČANIK SA BITKOINOM NA RAČUNU,
MOGU DA DEPONISU NOVAC NA MOJ BITSTARZ RAČUN, SVE DOK IMAJU ADRESU MOJE BITSTARZ BITKOIN NOVČANIKA NA KOJU GA POŠALjU. TAKO JE POLOŽIO NOVAC NA MOJ BITSTARZ RAČUN.
NIKO NIJE IMAO PRISTUP MOJEM BITSTARZ NALOGU ALI JA I JA IMAM SAMO 1 BITSTARZ NALOG KAKO JE NAVODEN U ODREDBAMA I USLOVIMA, IGRAČIMA JE DOZVOLjENO DA IMAJU SAMO JEDAN NALOG.
PRETPOSTAVLjAM DA JE BITKOIN NOVČANIK KOJI SMO DELI KOJI ME POVEZAO SA NjEGOVIM NALOGOM, ALI NISAM SIGURAN.
MOŽETE LI DA SAZNATE ZAŠTO MISLE DA SAM POVEZAN SA DRUGIM NALOGOM I ZAŠTO? TAKO DA VAM MOGU DATI INFORMACIJE KOJE JE POTREBNE DA DOKAŽATE DA GREŠE I MOGU DA DOBIJEM SVOJ DOBITAK KOJI JE OSVOJIO?
KADA JE BITSTARZ PRVI UZIMAO MOJIH 8000$ DOBITKA NAKON DA JE UZEO MOJIH 10,000$ NA DEPOZITA, ISKORISTILI SU RAZLOG KOJI SAM POVEZAN SA NALOGOM KOJI JE SAMO ISKLjUČEN, ONDA SU REKLI DA SAM POVEZAN SA MULTIPOM NALOGOM. MOŽETE LI SAZNATI ZAŠTO MISLE DA SAM VEZAN SA BILO JEDNOM DA MOGU DOKAZATI DA NISU?
TO ANSWER YOUR QUESTIONS,
WE USED SEVERAL JOINT BITCOIN WALLETS, IN BOTH OUR NAMES WHEN WE WERE DATING.
MY EXBOYFRIEND HAD A FEW OTHER BITCOIN WALLETS IN HIS NAME AS WELL.
ANYONE, ANYWHERE, AT ANY TIME, WHO HAS A BITCOIN WALLET WITH BITCOIN IN THEIR ACCOUNT,
CAN DEPOSIT MONEY INTO MY BITSTARZ ACCOUNT, AS LONG AS THEY HAVE MY BITSTARZ BITCOIN WALLET ADDRESS TO SEND IT TO. THAT IS HOW HE DEPOSITED MONEY INTO MY BITSTARZ ACCOUNT.
NO ONE HAD ACCESS TO MY BITSTARZ ACCOUNT BUT ME AND I ONLY HAVE 1 BITSTARZ ACCOUNT AS STATED IN THE TERMS AND CONDITONS, PLAYERS ARE ONLY ALLOWED TO HAVE ONE ACCOUNT.
IM ASSUMING ITS THE BITCOIN WALLET WE SHARED THAT LINKED ME TO HIS ACCOUNT, BUT IM NOT SURE.
CAN YOU FIND OUT WHY THEY THINK IM LINKED TO ANOTHER ACCOUNT AND WHY? SO I CAN GIVE YOU THE THE INFORMATION YOU NEED TO PROVE THEY ARE WRONG AND BE ABLE TO GET MY WINNINGS I WON?
WHEN BITSTARZ FIRST TOOK MY $8000 WINNINGS AFTER TAKING MY $10,000 IN DEPOSITS, THEY USED THE REASON I WAS LINKED TO AN ACCOUNT THAT WAS SELFEXCLUDED, THEN THEY SAID I WAS LINKED TO HAVING MULTIPLE ACCOUNTS. CAN YOU FIND OUT WHY THEY THINK IM LINKED TO EITHER ONE SO I CAN PROVE I AM NOT?
Hej Tomas,
Veoma sam zahvalan za svu vašu pomoć. Primećujem da na slučajeve odgovarate samo 4 dana. Da li bi se moj slučaj mogao preneti stalnom kazino analitičaru i stručnjaku za žalbe, kako bih mogao brže da rešim ovo? Rado bih platio vaše usluge. Mislim bez nepoštovanja, samo znam da nemam više naloga i da se nikada ne isključujem i želim da znam razlog zašto misle da imam, da uzmem svojih 8,000,00 u dobicima kako bih mogao da im dokažem da nisu u pravu i da dobijem svoj dobitak koji sam zaslužio.
Hey Tomas,
I am very grateful for all your help. I just notice you only respond ever 4 days to cases. Is there anyway my case could be transferred to a Full time Casino Analyst & Complaint Specialist, to be able to resolve this faster? I would be happy to pay for your services. I mean no disrespect, I just know I dont have multiple accounts and never self excluded and I want to know the reason they think I do, to take my 8,000.00 in winnings so i can prove them wrong and get my winnings i deserved.
Hvala na komentaru i objašnjenju, BARRIBINGER. Trenutno imamo stotine aktivnih pritužbi i iako dajemo sve od sebe, nismo u mogućnosti da odmah odgovorimo na sve poruke. Imamo 7 dana da odgovorimo i uvek se vraćamo na svaku žalbu što je pre moguće. Molim vas ostanite sa nama. Hvala vam na strpljenju i razumevanju.
U ovom slučaju, međutim, verujem da bi zaista bilo najbolje saznati više detalja o slučaju iz kazina, pa ću vašu žalbu preneti kolegi Adamu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you for your comment and explanation, BARRYBINGER. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply promptly to all messages. We have 7 days to respond and we always get back to each complaint as soon as possible. Please, bear with us. Thank you for your patience and understanding.
In this case, however, I believe it would be indeed best to learn more details about the case from the casino, therefore I will transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Zdravo BARRIBINGER,
Pregledao sam vaš slučaj i kontaktiraću kazino da vidim da li mogu da pomognem.
Pozivamo BitStarz Kazino da se pridruži razgovoru i učestvuje u rešavanju ove žalbe.
Poštovani BitStarz kazino,
Možete li dati više informacija u vezi sa očiglednom upotrebom više naloga od strane igrača?
Srdačan pozdrav,
Adam
Hello BARRYBINGER,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite BitStarz Casino to join the conversation and participate in the resolution of this complaint.
Dear BitStarz Casino,
Can you please provide more information regarding the player's apparent use of multiple accounts?
Kind regards,
Adam
Moj račun je bio u dobroj poziciji, napravio je 10.000,00 dolara u depozitima i nekoliko malih povlačenja u periodu od 3 meseca. Nema razloga da me povežete sa drugim nalogom i uzmete mojih 8000.000 dolara dobitka.
POVEZIVANjE MOG NALOGA SA NALOGOM MOJIH BIVŠIH PRIJATELjA NIJE opravdano, ali je rekao da za početak nije bilo prevare povezane sa njegovim nalogom sa bitstarz-om.
Moj bivši dečko je bio iskren i iskren prema tome da se samoisključio pre godinu dana, želeo je da igra 2 meseca kasnije, otvarajući drugi nalog, ne znajući da nije dozvoljeno, SAM je kontaktirao vip korisničku podršku u vezi bonusa i rekao dobio je njihovu e-poštu sa svog prvog Bitstarz naloga, pre nego što su pitali ili saznali da ima drugi nalog. Nije imao pojma da to nije dozvoljeno i bio je iskren i rekao im je o tome. Tada mu je rečeno da nije dozvoljeno da ima 2 naloga i zatvorili su oba računa i više se nije vratio. Ovo je nalog sa kojim su me povezali. Uopšte nije bilo prevare sa ovog naloga, oni su povezali moj nalog.
Prihvatili su 30.000,00 do 50.000,00 dolara u njegovom novcu koji je deponovao, nikada nije dobio, pre nego što su zatvorili njegove račune. BITSTARZ je napravio ogromnu zaradu od ovog naloga sa kojim povezuju moj nalog, pre zatvaranja, ne zbog prevare, već zbog informacija koje im je pružio, jer nije znao vaša pravila o više naloga.
Nisam otvorila svoj nalog kod Bitstarza sve dok se nisam preselila u VANKUVER, BC, NAKON što sam raskinula sa svojim dečkom. Bitstarz je povezao moj sa nalogom sa 2 zatvorena naloga mog bivšeg dečka koja su bila zatvorena u dobroj reputaciji i zato što sam izlazio i provodio vreme sa ovom osobom sa kojom su povezivali moj nalog, iu njegovom domu u SAD i Kanadi,
Zahtevam da imam priliku da pružim razumno objašnjenje i dokaz, da opovrgnem sve dokaze za koje BITSTARS smatra DA MOGU DA UPOTREBU PROTIV MENE DA POVEZU MOJ NALOG SA NjEGOVIM ZATVORENIM NALOGIMA, IZ BILO KAKVE INFORMACIJE KOJE JE GOOGLE DOKUMENTA DALA.
My account was in good standings, making $10,000.00 in deposits and a couple small withdrawals over 3 months time. There is no reason you have to link me to another account and take my $8000,000 in winnings.
LINKING MY ACCOUNT TO MY EXBOYFRIENDS ACCOUNT IS not justified, but he said there was no fraud associated with his account with bitstarz to begin with.
My exboyfriend was straight forward and honest about him self-excluding himself 1 year ago, he wanted to play 2 months later, opening up a second account, not knowing it was not allowed, He HIMSELF, contacted vip customer support about a bonus and telling them he got their email from his first Bitstarz account, before they asked or knew about him having a second account. He had no idea it was not allowed and was honest and told them about it. He was then told that was not allowed to have 2 account and they closed both accounts and he never returned again. This is the the account they linked me to. There was no fraud at all from this account they linked my account.
They did accept $30,000.00 to $50,000.00 in his money he deposited, never winning, before they closed his accounts. BITSTARZ made a huge profit off of this account they are linking my account to, before closing it, not because of fraud but because of information he provided to them, because he did not know your rules about multiple accounts.
I did not open my account with Bitstarz until I moved to VANCOUVER, BC, AFTER I broke up with my boyfriend. Bitstarz has linked my to an account with my exboyfriend's 2 closed accounts that were closed in good standings and because I used to date and spend time with this person they linked my account to, both in his home in the US and Canada,
I am requesting that I have the opportunity to provide a reasonalbe explaination and proof, to refute any evidence that BITSTARS FEELS THEY CAN USE AGAINST ME TO LINK MY ACCOUNT TO HIS CLOSED ACCOUNTS, FROM ANY INFORMATION THAT GOOGLE DOCUMENTS HAS PROVIDED.
zdravo Olle,
Molimo vas da podelite dokument i sve informacije koje mogu biti relevantne.
Poštovani BARRIBINGER,
Molimo vas da odgovorite na zahtev kazina i potvrdite podatke o vašem bivšem dečku.
Srdačan pozdrav,
Adam
Hello Olle,
Please do share the document and any information that may be relevant.
Dear BARRYBINGER,
Please address the casino's request and confirm your ex-boyfriend's details.
Kind regards,
Adam
Poštovani BARRIBINGER,
Kazino nam je pružio dokaze da su neki od dokumenata koje ste im dostavili upitne autentičnosti.
Zbog ovoga, bojim se da vam više ne možemo pomoći u ovom slučaju i žalba će sada biti odbijena.
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Adam
Dear BARRYBINGER,
The casino has provided evidence to us that some of the documents you have supplied to them are of questionable authenticity.
Due to this, I am afraid that we can no longer assist you with this case and the complaint will now be rejected.
I am sorry we could not have been of more help on this occasion.
Kind regards,
Adam
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.