pozdrav svima,
Nadam se da ste dobro.
Nakon detaljnog pregleda naloga igrača, identifikovali smo kršenje uslova povezanih sa kuponom STRIKE501, posebno u vezi sa igranjem ograničene igre—777 Slot .
Promotivni uslovi eksplicitno navode da ova igra nije dozvoljena prema smernicama za korišćenje kupona, koje su bile lako dostupne na blagajni za referencu igrača. Relevantne uslove za kupon možete pogledati ovde:
https://casinobrango.com/terms?class=STRIKE501
Ključni pojmovi uključuju:
- Zahtev za klađenje: 10k depozit + bonus
- Maksimalna isplata: 5k depozit
- Dozvoljene igre: Neprogresivni slotovi ( osim 777 )
Iako se igrač u početku pridržavao dozvoljenih igara (neprogresivni slotovi) do svog prvog zahteva za isplatu — koji je odbijen zbog toga što iznos bonusa nije bio podoban — kasnije su se uključili u ograničene igre. Ovo kršenje je dovelo do odbijanja zahteva za isplatu i oduzimanja dobitaka od strane našeg menadžera plaćanja.
Vredi napomenuti da je nakon ispunjavanja uslova za igranje, igrač dobio iskačuće obaveštenje koje ponavlja uslove bonusa, uključujući maksimalna ograničenja za isplatu i dozvoljene igre. Ovi uslovi moraju biti dogovoreni pre nastavka igre.
Međutim, nakon ponovne procene situacije, odlučili smo da napravimo izuzetak i vratimo dobitak igrača. Prekršaj je bio manji, a većina spornih opklada je rezultirala gubicima. Nakon neophodnih prilagođavanja, ponovo uspostavljeno stanje koje se može povući je sledeće:
- Originalni uklonjeni iznos: 213,59 dolara
- Odbitak bonusa koji se ne može povući: 112,70 dolara
- Oduzeti iznos depozita (obrađen nazad i naknadno izgubljen): 20,00 USD
- Neto saldo koji se može povući: 80,89 dolara
Ovaj iznos je vraćen na račun igrača i sada su dobrodošli da zatraže isplatu. Imajte na umu da se vraćena sredstva ne mogu igrati i da se moraju povući.
@Stephinsane: Nastavite sa zahtevom za isplatu kreditiranog iznosa.
@Peter: Prosledio sam sve relevantne detalje na vašu e-poštu. Molimo vas da potvrdite kada igrač potvrdi vraćeni balans, tako da možemo, nadamo se, okončati ovu žalbu.
Ako imate bilo kakvih pitanja ili su vam potrebna dodatna pojašnjenja, ne oklevajte da nam se obratite.
Srdačan pozdrav,
Thomas Roberts
Kazino Brango
Greetings all,
Hope you are doing well.
After conducting a thorough review of the player's account, we have identified a violation of the terms associated with the coupon STRIKE501, specifically related to playing a restricted game—777 Slot.
The promotional terms explicitly state that this game is not permitted under the coupon's usage guidelines, which were readily accessible at the Cashier for the player’s reference. The relevant terms for the coupon can be reviewed here:
https://casinobrango.com/terms?class=STRIKE501
Key terms include:
- Wagering Requirement: 10x Deposit + Bonus
- Maximum Cashout: 5x Deposit
- Allowed Games: Non-progressive Slots (excluding 777)
While the player initially adhered to the allowed games (non-progressive slots) up to their first payout request—which was declined due to the bonus amount being non-withdrawable—they subsequently engaged with restricted games. This breach resulted in the rejection of the payout request and the forfeiture of winnings by our Payment Manager.
It is worth noting that upon completing the playthrough requirements, the player received a pop-up notification reiterating the bonus terms, including maximum cashout limits and allowed games. These terms must be agreed upon before continuing gameplay.
However, upon reassessing the situation, we decided to make an exception and reinstate the player’s winnings. The violation was minor, and the majority of the disputed wagers resulted in losses. After necessary adjustments, the reinstated withdrawable balance is as follows:
- Original Removed Amount: $213.59
- Non-withdrawable Bonus Deduction: $112.70
- Deducted Deposit Amount (processed back and subsequently lost): $20.00
- Net Withdrawable Balance: $80.89
This amount has been credited back to the player’s account, and they are now welcome to request a payout. Please note that the reinstated funds are not playable and must be withdrawn.
@Stephinsane: Kindly proceed with requesting a payout for the credited amount.
@Peter: I’ve forwarded all pertinent details to your email. Please confirm once the player acknowledges the reinstated balance, so we can hopefully bring this complaint to a close.
Should you have any questions or require further clarification, please do not hesitate to reach out.
Best Regards,
Thomas Roberts
Casino Brango
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