Dragi EvansMissi,
Hvala vam što ste podneli žalbu. Žao mi je što ste imali negativno iskustvo sa kazinom Brango i razumem vaše razočaranje njihovom korisničkom uslugom.
Nažalost, nismo u mogućnosti da nateramo kazina da obezbede posebne bonuse ili nagrade. Važno je napomenuti da kazina nisu u obavezi da nude bilo kakve pogodnosti svojim igračima i mogu isključiti pojedince iz svog programa lojalnosti bez prethodne najave. Bonus je u suštini poklon od kazina, a na kazinu je da utvrdi da li se kvalifikujete za njega i koja pravila važe.
Iako razumemo važnost obaveštavanja klijenata o bilo kakvim promenama koje mogu uticati na njihovo iskustvo igrača, mi ne intervenišemo u ova pitanja i dozvoljavamo kazinima da sami donose odluke o tome ko dobija besplatne nagrade, a ko ne. Izvinjavamo se što nismo u mogućnosti da pružimo dalju pomoć u rešavanju ovog slučaja.
Javite mi ako još nešto možemo da vam pomognemo. Ako ne, moraćemo da zatvorimo ovu žalbu. Hvala na razumevanju.
Srdačan pozdrav
Veronika
Dear EvansMissy,
Thank you for submitting your complaint. I am sorry to hear that you had a negative experience with Brango Casino and I understand your disappointment with their customer service.
Unfortunately, we are unable to force casinos to provide specific bonuses or rewards. It is important to note that casinos are not obligated to offer any benefits to their players, and they may exclude individuals from their loyalty program without notice. A bonus is essentially a gift from the casino, and it is up to the casino to determine if you qualify for it and what rules apply.
While we understand the importance of keeping customers informed about any changes that may affect their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives free rewards and who does not. We apologize for not being able to provide further assistance in resolving this case.
Please let me know if there is anything else we can help you with. If not, we will have to close this complaint. Thank you for your understanding.
Best regards
Veronika
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