Zdravo ecsfiness710,
Zdravo Mirka,
Nadam se da ste dobro i bezbedni.
Imajte na umu da smo pregledali račun igrača i kako možemo da vidimo da je 18. novembra igrač ostvario početni dobitak i predao svoja dokumenta na verifikaciju naloga. Dana 23. novembra, odeljenje za bankarstvo kazina Brango obavestilo je igrača da nova identifikaciona fotografija mora da se dostavi zbog nedostatka kvaliteta originalne. U nastavku možete videti transkript e-pošte:
U četvrtak, 23. novembra 2023. u 03:58 < banking@casinobrango.com > napisao:
Pozdrav,
Nadam se da ste dobro i bezbedni.
Da li biste, molim vas, otpremili novi selfi sa vašim ličnim dokumentom sa svim vidljivim detaljima kako bismo mogli da završimo proces verifikacije?
To možete učiniti preko ove veze .
Molimo Vas za razumevanje ovih zahteva.
U obavezi smo da zaštitimo vas i vaše lične podatke kako bismo vam omogućili da igrate bezbedno i da na siguran način isplatite svoje dobitke.
Srdačan pozdrav,
|Ron
Bankarstvo Brango
U međuvremenu, igrač nije dao traženu fotografiju i odgovorio je tek 12. decembra. Do tada, nažalost, igrač nije imao saldo koji se može povući. U nastavku možete videti odgovor igrača:
pre mesec dana (uto, 12. decembar 2023. u 04:09)
Do:
„Banking Brango" < banking@casinobrango.com >
Poslao sam ih ponovo, ali moja kamera nije najbolja, ali moram da podignem svoj novac. Ne razumem kako vi niste mogli da potvrdite moju identifikaciju kada je jasno da sam ja i ista lična karta. Čekao sam više od mesec dana i ne mogu čak ni da igram na brango jer ste rekli da mi je nalog deaktiviran dok se ne potvrdi.
Ponovo smo pregledali račun igrača i potvrdili da u ovom trenutku igrač nema saldo koji se može povući i stoga se postupak verifikacije ne može ponovo pokrenuti.
Da bi mogao blagovremeno da podnese zahtev za verifikaciju, Casino Brango je postavio zahtev da igrač mora imati saldo koji se može povući da bi započeo proceduru verifikacije. Na ovaj način igrači neće čekati nepotrebno produženo vreme da bi primili svoje dobitke.
Nadamo se da razumete da postoji zahtev kako bismo pomogli igračima da dobiju svoje dobitke što je pre moguće, s obzirom na to da bi sklonost igračima koji nemaju saldo koji se može povući stvorilo prenatrpan red za verifikaciju.
Obavestite nas ako su potrebne dodatne informacije.
Srdačan pozdrav,
Luke Nevman
Menadžment kazina Brango
Hello ecsfinesss710,
Hello Mirka,
I hope that you are well and safe.
Please note that we have reviewed the player's account and as we can see that on November 18th, the player made his initial winnings and has submitted his documents for Account Verification. On November 23rd, Casino Brango's Banking Department has informed the player that a new identification photograph has to be submitted due to lacking quality of the original one. Below, you may see the e-mail transcript:
On Thu, Nov 23, 2023, 3:58 AM <banking@casinobrango.com> wrote:
Hello there,
Hope that you are well and safe.
Would you please upload a new selfie holding your ID with all details visible so we can finish the verification process?
You can do that through this link.
We kindly ask for your understanding of these requirements.
We are obliged to protect you and your personal data in order to enable you to play safely and to pay off your winnings in a secure way.
Kind regards,
|Ron
Banking Brango
In the meantime, the player did not provide the required photograph and has only replied on December 12th. By that time, the player had no withdrawable balance, unfortunately. You may see the player's reply below:
a month ago (Tue, 12 Dec 2023 at 4:09 AM)
To:
"Banking Brango" <banking@casinobrango.com>
I sent them through again but my camera isn't the best but I need to withdraw my money I don't understand how you guys couldn't verify my Identification when clearly it is me and the same ID. I've been waiting for over month and I can't even play on brango because you guys said my account is deactivated until its verified.
We have reviewed the player's account again and have confirmed that at the moment, the player has no withdrawable balance and therefore, the Verification procedure cannot be re-initiated.
In order to be able to tend to Verification request in a timely fashion, Casino Brango has set a requirement that a player must have withdrawable balance in order to start the Verification procedure. This way, players will not wait for an unnecessary extended period of time in order to receive their winnings.
We hope that you understand that the requirement is in place in order to help players get their winnings as quickly as possible, given that tending to players that have no withdrawable balance would create an overcrowded Verification queue.
Please let us know if any additional information is required.
Kind Regards,
Luke Newman
Casino Brango Management
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