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When I opened the account I randomly selected a country because I just wanted to gamble. I deposited 100 euro and started gambling. I got upto 270 euro and then wanted to withdraw. then when I wanted to withdraw they said I was not from the country I selected and banned my account. They said they will not payout my winnings. what can I do?

btw my previous complaint was for casinocasino.com but I saw too late that casinocasino is a different one and I cant adjust the previous complaint.

Dear DustyDrab,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before start playing. I have checked the general terms and conditions, and this is what I found https://www.casinocasino.com/en/terms-and-conditions:

"The player needs to fill out correct information at the moment of registration. At the same time, a player needs to keep his personal details 'up to date' and correct them when changes occur in their personal details (such as: new bank Accounts, credit cards, e-mail addresses or personal telephone number). The player undertakes to ensure that all the information provided is correct and recognizes that he may be liable for fraudulent actions should he provide fraudulent information. The player can only register in person and under his/her own name only."

I’m afraid we won’t be able to help you. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear DustyDrab,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.