Poštovani Nikola12,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Da li sam dobro razumeo da ste aktivirali bonus i da sada pokušavate da ispunite uslove za klađenje? Imajte na umu da se sve igre ne računaju u uslove za klađenje. Doprinos za klađenje za svaku vrstu igre može se naći u uslovima i odredbama bonusa.
Možete li navesti koji bonus ste aktivirali? Koje vrste igrica ste igrali?
Da li ste prošli KIC verifikaciju?
Da li ste ranije izvršili uspešne isplate iz ovog kazina?
Nadam se da ćemo vam pomoći da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Nicholas12,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that you have activated a bonus and are now trying to fulfill the wagering requirements? Please keep in mind that not all the games count towards wagering requirements. The wagering contribution for each type of game can be found in the bonus terms and conditions.
Could you please specify which bonus you have activated? What types of games have you played?
Have you passed the KYC verification?
Have you made any successful withdrawals from this casino before?
I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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