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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Odgovor na prigovor od Tomas Biscuit

Srpski
Thanks for your email and explanation of your circumstances.When were you las... pre 2 sati
Thanks for your patience.I went over the evidence. Please understand that in ... pre 2 sati
Thanks for your email.Dear annasadowskw,Please understand that without explai... pre 2 sati
Dear Careddu,That wouldn't be possible.Please be aware: At Casino.Guru, we ne... pre 2 sati
Dear Thata2507,When did you make the 189€ deposit?Was the verification issue ... pre 2 sati
I understand your frustration, Johnytsouk.Could you please clarify which docu... pre 2 sati
Thanks for the reply.I apologize for any misunderstanding. Do I understand co... pre 2 sati
Dear natanespinoza,Could you please list which documents you provided to the ... pre 2 sati
Thanks for the replyCould you please share with me your communication with th... pre 2 sati
Dear nerissa,I apologize for the delayed response. I checked the emails you s... pre 3 sati
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