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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Odgovor na prigovor od Tomas Biscuit

Srpski
Dear Nayeli888,Thank you very much for submitting your complaint. I’m sorry t... pre 4 sati
Dear mironis112,Thank you very much for submitting your complaint. I’m sorry ... pre 4 sati
Dear Pabloiglesias,Thank you very much for submitting your complaint. I’m sor... pre 4 sati
Dear Tsaka,We are extending the timer by 7 days. Please, be aware that in cas... pre 5 sati
Dear AlvariitoScratch,We are extending the timer by 7 days. Please, be aware ... pre 6 sati
Dear worldno1fish,We are extending the timer by 7 days. Please, be aware that... pre 10 sati
Dear Sophiax3,Thank you very much for submitting your complaint. I’m sorry to... pre 12 sati
Dear Uschi,Thank you very much for submitting your complaint. I’m very sorry ... pre 12 sati
Dear Pulina,We're glad to hear that your issue has been resolved. We'll go ah... pre 13 sati
Thanks for the explanation.If there is no evidence you informed the casino ab... pre 14 sati
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