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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Odgovor na prigovor od Tomas Biscuit

Srpski
Dear Marlon0711, I tried to contact the casino repeatedly but without success... pre 2 godina
Hello Twice,As the complaint has been successfully resolved, we will now clos... pre 2 godina
Dear PORTOCARRERO, I apologize, but since we haven’t received any response fr... pre 2 godina
Dear Lee,I have tried to contact the casino repeatedly but had no response. I... pre 2 godina
Unfortunately, we’re rejecting this case because the player hasn’t responded ... pre 2 godina
Hello Tony82,thanks for confirming your issue got resolved, and you received ... pre 2 godina
Iale,As per your request, we are now closing the complaint as ‘rejected’. We ... pre 2 godina
Unfortunately, we’re rejecting this case because the player hasn’t responded ... pre 2 godina
Hello Adrian,I apologize for the late reply. As there has still been no furth... pre 2 godina
We would like to ask Monster Casino to reply by providing us with evidence of... pre 2 godina
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