Draga hendesarah,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Club Plaier kazinom.
Na ovoj platformi status „odobreno od strane menadžera" znači da je novac zaplenjen.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li ste obavešteni zašto je novac oduzet?
- Da li biste mogli da podelite svoju nedavnu istoriju transakcija počevši od vašeg poslednjeg depozita u kazinu?
Molimo vas da podelite snimke ekrana ovde ili alternativno pošaljite informacije na moju e-poštu na tomas@casino.guru
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear hendesarah,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Club Player Casino.
On this platform, the 'approved by the manager' status means the money has been confiscated.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been informed why the money has been confiscated?
- Could you please share your recent transaction history starting with your most recent deposit in the casino?
Please share the screenshots here or alternatively send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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