Cool Cat Casino - Igrač se bori da podigne svoj dobitak.

I got s bonus and went all the way to 600 dollars but the bonus max out is 100 so in order to get that I had to get verified and that was ridiculous with what they were willing to accept. Now that I'm cleared and wanted to proceed with the withdrawal all the methods to withdraw has a 100 minimum and they re saying they have to subtract the initial bonus earning from the 100 max which brings the minimum withdrawal of 100 down to under it and they won't approve it. So if I make a deposit it won't be accepted cause I have a balance of 90 (100 max minus the bonus). Which essentially prohibit me at all from cash out or deposit. And getting help is like nonexistent. Considering the fact they eliminated 477 from my winnings for the maximum allowed withdrawal it seems a bit odd they would set minimum of 100 knowing fully well the withdrawal on the bonusbwould have all but impossible..how to approach this with them?

Dear dersankt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise which bonus you activated?

Do I understand correctly that all withdrawal methods have the same minimum withdrawal limit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

To be honest, the whole experience with the customer service there just made me tired of it all so I played out all thr winnings and decided to never go back again

Thank you for your reply, dersankt. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.