The Complaints Team had reopened the complaint upon the player's request. Despite initially deeming the player ineligible for a refund, the casino had decided to return the player's stakes as a gesture of goodwill. The player had confirmed that their issue was successfully resolved, leading the Complaints Team to mark the complaint as 'resolved'.
Žalbeni tim je ponovo otvorio žalbu na zahtev igrača. Uprkos tome što je u početku smatrao da igrač ne ispunjava uslove za povraćaj novca, kazino je odlučio da vrati uloge igrača kao gest dobre volje. Igrač je potvrdio da je njihov problem uspešno rešen, što je navelo tim za žalbe da označi žalbu kao „rešenu“.
Automatski prevedeno:
