zdravo,
Zauvek sam tražio isključenje na cosmobet.com zbog zavisnosti od kockanja nekoliko puta na sajtu i takođe u partnerskim kazinima. Takođe sam tražio postavljanje ograničenja što je odbijeno. OVI zahtevi su vidljivi u mojim prilozima.
Cosmobet je odbio moju žalbu, a takođe više ne mogu da im šaljem mejlove. Agent za ćaskanje je napustio ćaskanje dok sam mu rekao o tome.
Nekoliko puta sam im rekao da želim zauvek isključenje iz razloga zavisnosti od kockanja.
Takođe sam poslao zahtev za isključenje na e-mail dana 17.12.2023. (Snimak ekrana pod nazivom "1"). Adresa e-pošte se prikazuje kada je proguglate. (Snimak ekrana pod nazivom istraživanje)
Cosmobet pominje na snimku ekrana pod nazivom "cosmobet1" da adresa e-pošte ne postoji. Ovo je pogrešno.
Kao što se može videti iznad, ova adresa e-pošte je zapravo uključena na Cosmobet sajt. Ako je operater naknadno promenio svoju adresu za podršku, na njemu bi bila odgovornost da upravlja starim poštanskim sandučetom i da obezbedi njegovo preusmeravanje na odgovarajući način.
Zahtevam povraćaj sredstava za moje depozite u cosmobet-u i drugim kazinima u kojima je Santenda International BV partner.
Srdačan pozdrav
Molimo čuvajte snimke ekrana u privatnosti
Hello,
I requested a exlcusion forever at cosmobet.com because of gambling addiction several times at the site and also at the partnered casinos. Also I requested setting limits which was rejected. THis requests are visisble in my attatchements.
Cosmobet refused my complaint and also I cant send them emails anymore. Chat agent leaved the chat as I told him about it.
I told them several times that I want a exclusion forever for the reason of gambling addiction.
I also did send a exclusion request to the email support@cosmobet.email on 17.12.2023 (Screenshot called "1"). The email adress is shown when you google it. (Screenshot called research)
Cosmobet mentions on Screenshot called "cosmobet1" that the email adress doesnt exist. This is wrong.
As can be seen above, this email address was in fact included on the Cosmobet site. If the operator has changed their support address subsequently, the responsibility would be on them to manage the old mailbox and ensure it redirected appropriately.
I request a refund for my deposits at cosmobet and the other Santenda International B.V. partnered casinos.
Best regards
Please keep the screenshots privatre
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