Hvala vam na odgovoru i pruženim podacima, Nik. Molim vas, pogledajte moje poslednje poruke i pitanja na Skipe-u. U međuvremenu, takođe ću ažurirati sporni iznos na ₮/$25.
Dragi Nelimal,
Mislim da ste ovde počeli da mešate 2 različita pitanja. Što se tiče "LOKOLIFE" bonusa, kako ga vi zovete, vidim da je tražen i iskorišćen nakon što je rešeno glavno pitanje ove žalbe (prvobitni sporni iznos od 60$, dok je 34$ već isplaćeno). Ili, da li je korišćen neki "LOKOLIFE" bonus pre nego što se pojavio glavni problem?
Iako sam od Nika tražio još nekoliko detalja, želeo bih da objasnim situaciju kako ona izgleda prema datim podacima i detaljima, što potvrđuje Nikove tvrdnje iznad.
Prvo ste spomenuli dobitke od 15 dolara, a zatim ste uplatili depozit od 30 dolara (vidim tamo 31 dolara). Ali, pomenutih 15 dolara nisu bili dobici, to su bila samo slobodna sredstva samo za potrebe turnirskog igranja, tako da izgleda kao da još nisu bila sredstva za povlačenje. Pošto nije bilo druge aktivnosti, a odlučili ste da povučete sva sredstva bez igranja, obavešteni ste da je potrebno da uložite svoj depozit najmanje 1k - možda je ova informacija pogrešno protumačena od strane korisničke službe, ili vam nije tačno objašnjena , jer je depozit povrh slobodnih sredstava izazvao „mešanje sredstava". Zatim ponovo vidim zahtev za povlačenje depozita od 45 do 30 dolara za pravi novac koji nije odigran i 15 dolara besplatnih sredstava koja se nisu mogla povući. Kada ste imali 60 dolara na svom saldu i zatražili novo povlačenje, kazino je otkrio da su sredstva pomešana, dok je logično - ako ste imali 60 dolara, trebalo je da uložite svoj depozit od 31 dolara najmanje 1k, a još uvek imate slobodna sredstva od 15 dolara u svom stanje, vrlo je verovatno da vaš depozit još nije bio opkladen. Čak i da je izvršeno obavezno klađenje, ništa ne bi bilo moguće povući jer su sredstva bila mešovita. U ovom trenutku, kazino je "resetovao" vaš balans, uklonio slobodna sredstva za turnire od 15 dolara i tamo ostavio samo vaš depozit od 31 dolara. Ovo je bio trenutak kada ste zamoljeni da ponovo uložite svoj depozit najmanje 1k da biste mogli da izvršite povlačenje.
Zatražili ste nekoliko povlačenja, dok ste se kladili na samo 1,1 USD od svog depozita nakon "resetovanja". Zatim, vidim da ste igrali sa svojim depozitom i uspeli da prikupite nešto oko 50 dolara na svom saldu kada ste zahtevali povlačenje od 35 dolara (34 dolara koje je uspešno obrađeno i 1 dolara kao naknada koja je odbijena od uplate). Nakon što je ovo Coindrav povlačenje od 34 dolara obrađeno, vidim da ste preuzeli pomenuti "LOKOLIFE" bonus (18 besplatnih okretaja) - u tom trenutku vaš bilans je bio 0 dolara, tako da izgleda da je preostali iznos od oko 15 dolara izgubljen igranjem pre aktivacija ovih besplatnih okretaja.
Da budem iskren, pošto je reč o „mešanju sredstava", ne mogu da vidim ništa neobično u vašoj istoriji transakcija, ali nisam dobio vašu istoriju igre, pa sam pitao Nika za neke dodatne detalje.
Da li je moje objašnjenje dovoljno za vas, ili postoji još nešto u čemu bih vam mogao pomoći? Da li u mom objašnjenju postoji nešto što bi moglo biti netačno, ili mislite da se to dogodilo na drugi način? Slobodno me ispravite.
Thank you for your reply and the data provided, Nick. Please, look at my last messages and questions on Skype. In the meantime, I will also update the disputed amount to ₮/$25.
Dear Nelimal,
I think you started mixing 2 different issues here. As for the "LOKOLIFE" bonus, as you call it, I see it was claimed and used after the main issue of this complaint (the original disputed amount of $60, while $34 has been already paid out) was resolved. Or, was there any "LOKOLIFE" bonus used before the main issue occurred?
Although I requested a few more details from Nick, I would like to explain the situation as it looks according to the provided data and details, which confirms Nick's claims above.
You mentioned winnings of $15 first, and that then you made a deposit of $30 (I see $31 there). But, the mentioned $15 were not winnings, those were just free funds for only tournament play purposes, so it seems like they were not withdrawable funds yet. Since there was no other activity, and you decided to withdraw all funds without playing, you were informed that it is necessary to wager your deposit at least 1x - maybe this information was incorrectly interpreted by customer service, or it was not explained to you correctly, because a deposit on top of free funds caused the "mixing funds". Then, I see again a withdrawal request of a $45 - $30 real money deposit that was not played and $15 free funds that were not withdrawable. When you had $60 in your balance and requested a new withdrawal, the casino found out the funds were mixed, while logically - if you had $60, should have wagered your $31 deposit at least 1x, and you still had free funds of $15 in your balance, it is very likely your deposit had not been wagered yet. Even if the obligatory wagering was made, it would have not been possible to withdraw anything because the funds were mixed. At this point, the casino "reset" your balance, removed the free funds for tournaments of $15 and left only your deposit of $31 there. This was the time you were asked to wager your deposit at least 1x again to be able to make a withdrawal.
You requested several withdrawals while you bet only $1.1 from your deposit after the "reset". Then, I see that you played with your deposit and managed to collect something around $50 in your balance when you requested a withdrawal of $35 ($34 that was successfully processed and $1 as a fee that was deducted from the payment). After this Coindraw withdrawal of $34 was processed, I see you claimed the mentioned "LOKOLIFE" bonus (18 Free Spins) - at that moment, your balance was $0, so it looks like the remaining balance of around $15 was lost by playing prior to these Free Spins activation.
To be honest, since we are talking about the "mixing funds", I cannot see anything unusual in your transaction history, but I was not provided with your gameplay history, therefore, I asked Nick for some additional details.
Is my explanation enough for your, or is there anything else I could help you with? Is there anything in my explanation that could be incorrect, or do you feel that it happened in another way? Feel free to correct me.
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