Moj nalog je onemogućen sa mojim novcem na stanju. Ne mogu da vratim svoj novac. Igrao sam u kazinu od jula i nisam imao nikakvih problema ranije, dobio sam dobitke 4 puta, koji su u potpunosti isplaćeni. 28. avgusta greškom sam uplatio 700 EUR umesto 70 EUR. Igrao sam malo ali nakon toga nisam mogao da podignem svoj iznos koji je ostao na računu, Moj nalog je zatvoren bez ikakvog objašnjenja. Kontaktirao sam podršku putem ćaskanja i agent mi je odgovorio da na mojoj adresi postoji neki drugi nalog i da sam koristio VPN što nije tačno i potpuna laž. Moj nalog je verifikovan, depoziti su napravljeni sa mog ličnog Skrill naloga. Šaljem neke skripte iz ćaskanja sa podrškom, nažalost nemam snimke ekrana, samo sam sačuvao tekstove:
„Iz onoga što vidim sa svoje strane, postoji mnogo sumnji u vezi sa vašim nalogom, kao i sa drugim nalozima koji imaju istu strategiju kao i vaša"
„Problem je zato što ste kreirali 4 naloga na različita imena koja dolaze sa istog mesta"
„Imate više od jednog naloga kod nas. Osim toga, vaša adresa nije adresa samo vas."
„Ne mogu vam dati više informacija od onoga što sam vam već rekao. Ono što sam potvrdio je da postoji mnogo sumnji na vaš nalog. Ako pošaljete e-mail na tamo će vam dati detalje zašto je vaš nalog blokiran."
„Već sam objasnio sve što mi je moj tim rekao. Od sada, za sve informacije koje želite, pišite našem timu na adresu "
"Igrali ste na način koji krši naša pravila kazina i povukli ste više od 5000 evra igrajući protiv naših pravila. Ovaj novac nije pošteno zarađen. Molimo vas da razjasnite sve sa mojim timom tako što ćete im poslati e-poštu"
Sve ove informacije nisu tačne. Pokušao sam da kontaktiram podršku putem e-pošte, ali uzalud. Još uvek nisam dobio nikakav odgovor od njih. Kazino ne želi da sarađuje. Zahtevam nazad moj deponovani novac. Molim vas pomozite mi.
My account is disabled with my money on the balance. I cannot get my own money back. I was playing with the casino since July and didn't have any issue before, I got winnings 4 times, which were fully paid. On 28th of August I deposited 700EUR by mistake instead of 70EUR. I played a little bit but after that couldn't withdraw my amount which was left on account, My account was closed without any explanation. I contacted support via chat and the agent replied that there are some other account on my address and that I used VPN which is not true and a total lie. My account was verified, the deposits were made from my personal Skrill account. I am sending some scripts from chat with support, unfortunatelly I don't have screenshots, I just saved texts:
"From what I see on my side there is a lot of suspicion with your account, and with other accounts that have the same strategy as yours"
"The problem is because you have created 4 accounts in different names that come from the same place"
"You have more than one account with us. Additionally, your address is not the address of only you."
"I cannot give you more information than what I already told you. What I confirmed is that there are many suspicions with your account. If you send an email to support@delorocasino.com there they will give you the details of why your account was blocked."
"I have already explained everything my team told me. From now on, for any information you want, please email our team at support@delorocasino.com"
"You have played in a way that breaks our casino rules and have withdrawn more than 5000 euros playing against our rules. This money was not earned fairly. Please clarify everything with my team by sending them an email"
All this information is not correct. I tried to contact support via email but in vain. Still didn't get any reply from them. Casino doesn't want to cooperate. I request my deposited money back. Please help me.
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