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I accumulated $1596, and was told that the total amount is noncashable. This is after I requested a $100 withdraw, that I never got

Dear Aaron,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found (here):

„The Casino will occasionally offer Promotional Coupons as Free Chips. The maximum withdrawal amount for any free chip given is $100. For example if you are given a $100 free chip and request a withdrawal amount of $500, you will only be approved for $100.

Unless otherwise stated, the max cash-out for all no-deposit bonuses can’t surpass 1 times the sum value of the bonus redeemed. All free chips valued at or below $100 will have a cash-out limitation of no longer than, nor less than, $100.

Welcome courtesy bonuses have a maximum withdrawal amount of $100.00 for all NEW players."

Do I understand correctly that your winnings have been accumulated solely from a Free/No Deposit bonus? Have you received your winnings of $100?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Thank you in advance for your reply.

Best regards,

Petronela

No I have not received anything. They told me that because I redeemed a second bonus that I'm no longer eligible for my withdrawal, even though I had requested the withdrawl before I received the second bonus.

Do I understand correctly that the following rule has been used to void all your winnings (here)?

"Unless approved by management, Players cannot redeem additional coupons or promotional offers if they have a balance or pending cash-out. Coupons or promotional offers cannot be united. If at any time this should occur, winnings may be voided."

Dear Aaron,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.