Zdravo, prvo želim da kažem kakav sjajan posao radite, odlično ste rešili poslednji problem koji sam imao!! Hvala vam.
Igrao sam u Greenspin kazinu, dobio sam 30 besplatnih okretaja koje sam igrao. Na kraju igranja okretaja sistem je rekao da mi je isteklo vreme i ne dozvoljava mi da nastavim sa igrom. Pokušao sam da pritisnem dugme za povratak, ali ništa dobro me nije vratilo u igru, pa sam otišao u podršku da pitam kako se zove poslednja utakmica koju sam igrao. Prvo su mi rekli da je to igra „Zadrži zlato", što je bilo pogrešno, a zatim su mi rekli „Zlatni džoker 27" igru koju nisam igrao. Ponovo sam ga pitao da li je siguran? na šta je on odgovorio "da" to je bila tvoja poslednja igra. Otišao sam na utakmicu i naravno kao da sam mislio da nije u redu. Pa da se vratim ponovo na podršku, ponovo mi je rečeno da je Zlatni džoker 27 ono što sam igrao. Insistirao sam da je to netačno, pitao sam da li mogu da budem prosleden nekom drugom da mi pomogne, nije bilo sreće. Pitao sam da li mogu da mi daju listu igara sa kojima je došao bonus... Nema sreće, pitao sam da li mi može reći koliko sam osvojio u poslednjoj pobedi sa bonusom... Nema sreće. Postavio sam svako pitanje koje sam mogao da smislim da bih pokušao da dobijem naziv tačne igre koju sam igrao poslednju, ali nisam imao sreće.
Predložio sam da nešto nije u redu sa njihovim sistemom i da ga treba proveriti jer daje netačne informacije o nalozima igrača, ako može da napravi jednu grešku, sigurno bi moglo da napravi i druge? Na to je ona odgovorila „u njihovom sistemu ništa nije u redu".
Znam da moj problem nije neverovatno važan i da se vi bavite mnogo važnijim pitanjima, ali ne mogu da nastavim da razmišljam koje bi druge greške mogao da napravi? Pretpostavljam da vas pitam da li biste mogli da ih ohrabrite da provere svoj sistem/softver jer je definitivno napravio grešku sa mojim nalogom.
Hvala vam puno na vašem vremenu i razmišljanju..
Ivet je čitala.
(Napravio sam snimak ekrana razgovora ako su vam potrebni).
Moj imejl koji imam sa Greenspin-om je flosa****@gmail.com
Hi there, 1st I want to say what a great job you guys do, you sorted out the last issue I had beautifully!! Thank you.
I've been playing at Greenspin casino, I was given 30 free spins which I played. At the end of playing the spins the system said I had "timed out" & wouldn't let me continue with the game. I tried the back button but no good didn't take me back to the game, so I went to support to ask the name of the last game I played. I was 1st told it was "Hold the gold" game, which was wrong, then told "Golden joker 27" a game I haven't played. I asked him again if he was sure? to which he replied "yes" that was your last game. I went to the game & of course like I thought it wasn't right. So back to support again, I was again told Golden joker 27 was what I had played. I insisted it was incorrect, I asked if I could be forwarded to someone else to help me, no luck. I asked could they provide me with the list of games the bonus came with... No luck, I asked could she tell me how much I won in the last win with bonus... No luck. I asked every question I could think of to try and get the name of the correct game I had played last, but no luck.
I suggested something was wrong with their system & that it should be checked because it is providing incorrect information about player's accounts, if it can make one mistake surely it could make others? To that she replied "there is nothing wrong with their system".
I know my issue isn't incredibly important & you deal with much more important issue's, but I can't keep thinking what other mistakes it could possibly make? I guess I'm asking if you might be able to encourage them to check their system/software because it most definitely made a mistake with my account.
Thank you so much for your time & thoughts..
Yvette read.
(I did screenshot the conversations if you need them).
My email I have with Greenspin is flosa****@gmail.com
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