Dragi rile15 ,
Nedavno sam bio u kontaktu sa kazinom, a ovo su informacije koje sam dobio:
- Igrač nikada nije uspešno uputio zahtev za povlačenje
- Poslednji depozit korisnika je bio 1.8.2023
- Nakon poslednjeg depozita, korišćeno je 7 besplatnih akcija (bonusa bez depozita) zaredom, što je zabranjeno pravilima kazina i pomenuto u svakom mejlu koji je igrač dobio od kazina
- Verifikacija nije bila potrebna jer samo australijski igrači moraju da dostave kazinu svoje dokumente, dok se za druge to odvija putem načina plaćanja
- Preostali saldo je 123,73 AUD, ali pošto su sporni dobici od 7. uzastopnog bonusa bez depozita bez depozita, korisnik ne ispunjava uslove za njih
- Postoje 2 opcije šta se može uraditi sa preostalim saldom - ili uživati u njemu i igrati se sa njim ili zatražiti povlačenje koje će biti odbijeno
Ovo je pravilo koje se primenjuje u vašem slučaju (dostupno OVDE ):
" Igrači ne mogu da iskoriste više besplatnih bonusa uzastopno. Ako ste iskoristili jedan bonus bez depozita, a nakon toga vam je ponuđen još jedan, u međuvremenu je potrebno izvršiti depozit u stvarnom novcu da biste imali pravo da povučete drugi bonus bez depozita. "
Dakle, rile15, pojavilo se nekoliko pitanja.
Možete li potvrditi gore navedene tačke? Ako se nešto dogodilo drugačije, možete li to staviti u perspektivu?
Da li postoji šansa da mi pošaljete dokaz o komunikaciji u kojoj vas je kazino obavestio o razlogu vaše nemogućnosti da podignete svoj dobitak - vaša zemlja prebivališta, kako ste tvrdili?
Nažalost, snimci ekrana koje ste ranije dali potvrđuju tvrdnje i odluku kazina.
Imajte na umu da u slučaju da ste uspeli da osvojite od 7. bonusa bez depozita, a da niste deponovali pre poslednjeg, nemate pravo na dobitke dobijene na taj način.
Govorimo o besplatnom novcu koji daje kazino. Kazina imaju pravo da ga ograniče kako smatraju prikladnim, a mi to prihvatamo ako nije protivno našem Kodeksu poštenog kockanja ili politici. To je uobičajeno i standardno pravilo u industriji, a vi ste se složili sa pravilima kazina tokom registracije ili prilikom svakog potraživanja bonusa. Ako bi igračima bilo dozvoljeno da igraju sa bonusima bez depozita kako žele, a mogli bi samo da osvajaju i povlače dobitke prikupljene od njih, ne bi imalo smisla da onlajn kazina uopšte pružaju svoje usluge. Ne može tako da funkcioniše. Dakle, ako igrači žele da igraju besplatno i eventualno povuku neki dobitak, u slučaju bonusa bez depozita, dužni su da se pridržavaju pravila, što je i razumljivo.
Dear rile15,
I was in contact with the casino recently, and this is the information I have received:
- The player never made the withdrawal request successfully
- The user's last deposit was on 8/1/2023
- After the last deposit, 7 free actions (no-deposit bonuses) in a row were used, which is prohibited by the casino's rules and mentioned in each email that the player received from the casino
- Verification was not required because only Australian players need to provide the casino with their documents, while for others it takes place through a payment method
- The remaining balance is AUD123.73, but since the disputed winnings are from the 7th consecutive no-deposit bonus without making any deposit, the user is not eligible for them
- There are 2 options for what can be done with the remaining balance - either to enjoy it and play with it or to request a withdrawal which will be denied
This is the rule applied in your case (available HERE):
"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus."
So, rile15, a few questions arose.
Can you confirm the points stated above? If anything happened differently, can you put it in perspective?
Is there a chance you can send me proof of the communication in which the casino informed you about the reason for your inability to withdraw your winnings - your country of residence, as you claimed?
Unfortunately, the screenshots you provided earlier confirm the casino's claims and decision.
Please note that in case you managed to win from the 7th no-deposit bonus without depositing before the last one, you are not entitled to the winnings obtained in such a way.
We are talking about free money given by the casino. Casinos have the right to limit it as they see fit, and we accept it if it is not against our Fair Gambling Codex or policy. It is a common and industry-standard rule, and you agreed with the casino's rules during registration or upon each bonus claim. If players were allowed to play with no-deposit bonuses as they wanted, and they could only win and withdraw winnings accumulated from them, it would not make sense for online casinos to provide their services at all. It cannot work like that. Therefore, if players want to play for free and possibly withdraw some winnings, in case of no-deposit bonuses, they are obliged to comply with the rules, which is understandable.
Automatski prevedeno:
