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The manager of the Armando page sends you a text, in the text he says that all the deposits you make during the week on Saturday award you 50% of the deposits ... lie, here I am waiting for Saturday 21:26 and nothing.

I do not recommend this casino at all.

Te manda un sms el gerente de la página Armando, en el sms pone que todos los depósitos que hagas durante la semana el sábado te adjudican el 50% de los depósitos...mentira, aquí estoy esperando sábado 21:26 y nada.

No recomiendo para nada este casino.

Dear Rocío,

Thank you very much for submitting your complaint and for forwarding relevant screenshots. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried contacting Armando, your VIP Manager, again? How much were your cumulative deposits during the week? Could you please forward your cashier history to petronela.k@casino.guru?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Rocío,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.