Draga LizzieCG,
sa našeg stanovišta, ne možemo mnogo više da uradimo pošto se vaši akreditivi nisu u potpunosti poklapali.
Pošto je Gamstop organizacija treće strane, nemamo ovlašćenja da sprovodimo njihovu odluku u kazinu i Gamstop je jedini koji to može da uradi.
Ako veruju da bi vaš nalog trebalo da bude blokiran i depoziti vraćeni iako se vaši lični podaci ne poklapaju u potpunosti, obavestite ih o problemu. Oni bi trebali biti u mogućnosti da vam pomognu.
Ako vam Gamstop ne pomogne, imate mogućnost da kontaktirate UKGC i da im uložite žalbu. Pogledajte naš članak za više informacija ovde: https: //casino.guru/licensing-authorities/united-kingdom-license
Želim da istaknem da ne smatramo da je vaša žalba neopravdana, samo nismo u mogućnosti da pravilno procenimo ovaj slučaj.
Nažalost, nakon prikupljanja svih potrebnih informacija primorani smo da odbijemo ovu žalbu. Žao nam je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molimo vas da nas kontaktirate ubuduće ako naiđete na probleme sa bilo kojim onlajn kazinom i mi ćemo se potruditi da vam pomognemo.
Dear LizzieCG,
from our standpoint, there is not much more we could do since your credentials did not match completely.
Since Gamstop is a third-party organization, we have no authority to enforce their decision on the casino and Gamstop is the only one who can do that.
If they believe that your account should be blocked and deposits refunded even though your personal information did not fully match, please inform them about the issue. They should be able to help you.
If Gamstop won't help you, you have the option to contact UKGC and file a complaint with them. Check our article for more information here: https://casino.guru/licensing-authorities/united-kingdom-license
I would like to emphasize that we don't think that your complaint is unjustified, we are just not able to judge this case correctly.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casinos and we will try our best to help.
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