KatsCasino: nepošteni kazino
Ja sam lojalan i pošten igrač koji uživa u igranju onlajn kazino igara. Registrovao sam se na Kats Casino-u, veb lokaciji koja tvrdi da je licencirana i poštena, i napravila depozit bez ikakvih problema. Međutim, stvari su se promenile kada sam osvojio nešto novca i zatražio povlačenje.
Kazino me je zamolio da dostavim razne dokumente kako bih potvrdio svoj identitet i adresu, što sam i učinio bez oklevanja. Međutim, stalno su tražili još dokumenata ili su tvrdili da oni koje sam poslao nisu jasni. Konačno sam uspeo da zadovoljim svu potrebnu dokumentaciju za završetak KIC procesa. Međutim, takođe su rekli da se moja adresa na mojim dokumentima ne poklapa sa onom na mom računu. Odbili su da ga promene, iako sam im pokazao legitiman dokaz o promeni adrese.
Rekli su mi da neće obraditi moje povlačenje ili promeniti moju adresu osim ako ne poništim stanje na svom računu, što mi je bilo veoma sumnjivo i nepravedno. Nekoliko puta sam pokušavao da ih kontaktiram i tražio od njih da objasne zašto ne poštuju sopstvena pravila i politiku, ali su me ili ignorisali ili su mi davali nejasne i kontradiktorne odgovore.
Osećao sam se prevarenim i frustriranim od strane kazina, pošto su prekršili sopstvene odredbe i uslove, što omogućava igračima da u bilo kom trenutku ažuriraju svoje informacije o profilu, što ne uključuje potrebu za nuliranjem bilansa korisnika, već radi završetka transakcije ili povlačenje. Ipak, ništa nije rešeno i moj spor sa kazinom je u toku. Nisam dobio nadoknadu za moj dobitak niti je moja adresa na mom Kats Casino profilu promenjena u moju trenutnu adresu. Zbog toga sam odlučio da uložim žalbu Casino Guruu, uglednom onlajn kazino posredniku.
Želim da podelim svoju priču sa drugim igračima, kako bi bili svesni nepoštenih i sumnjivih praksi Kats kazina i izbegavali da igraju tamo. Takođe želim da upozorim i druge kazina koji se nepravedno ponašaju prema svojim igračima, da se neće izvući i da će se suočiti sa posledicama za svoje postupke.
KatsCasino: dishonest Casino
I am a loyal and honest player who enjoys playing online casino games. I registered with Kats Casino, a website that claims to be licensed and fair, and made a deposit without any issues. However, things changed when I won some money and requested a withdrawal.
The casino asked me to provide various documents to verify my identity and address, which I did without any hesitation. However, they kept asking for more documents, or claimed that the ones I sent were not clear. I was finally able to satisfy all the required documentation for the completion of the KYC process. However, they also said my address on my documents did not match the one on my account. They refused to change it, even though I showed them legit proof of address change.
They told me that they would not process my withdrawal or change my address unless I zeroed out the balance in my account, which I found very suspicious and unfair. I tried to contact them several times, and asked them to explain why they are not honoring their own rules and policies, but they either ignored me or gave me vague and contradictory answers.
I felt cheated and frustrated by the casino, as they have violated their own terms and conditions, which allows players to promptly update their profile information at any time which doesn’t involve having to zero out a users balance but rather for completing a transaction or withdrawal. Yet, nothing has been resolved and my dispute with the casino is ongoing. I haven’t been compensated for my winnings nor has my address on my Kats Casino profile been changed to my current address. That is why I decided to file a complaint with Casino Guru, a reputable online casino mediator.
I want to share my story with other players, so that they can be aware of the unfair and shady practices of Kats Casino, and avoid playing there. I also want to warn other casinos that treat their players unfairly, that they will not get away with it, and that they will face consequences for their actions.
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