Hvala vam na vašim odgovorima i pojašnjenju, tim za podršku Luckihand kazina. Da, sve je jasno. Pokušao sam da odgovorim korisniku pre nekog vremena, ali to iz nekog razloga nije bilo moguće, očigledno zato što ste dodavali svoje odgovore u isto vreme.
Dakle, poslaću ovde samo svoj završeni post.
Dragi Klajdi83 ,
Dakle, imali ste veliku sreću jer nije industrijski standard ili pravilo da onlajn kazina mogu ili su obavezna da plaćaju svojim igračima istim metodama plaćanja koje su koristile za depozite. Pored toga, dostupnost metoda plaćanja ne zavisi od kazina, već od njihovih dobavljača/procesora plaćanja treće strane. Zbog toga su kazina ponekad nemoćna u pogledu dostupnosti PM-a.
Ako vam je ponuđena alternativna opcija za povlačenje, to nije prevara, ali kazino je pokušao da nađe rešenje. Niste ih kontaktirali, čak i ako su bili u mogućnosti i voljni da isplate vaš dobitak putem drugog načina plaćanja, koji nije teško kreirati.
Niko vas nije terao da igrate sa svojim spornim dobicima. Bilo je potrebno sarađivati sa kazinom, pronaći alternativno rešenje, ostati strpljiv i uspešno povući dobitak na drugi način plaćanja. Trebalo bi samo malo duže.
Međutim, to uopšte nisam tražio od vas. Stoga ću još jednom ponoviti svoja neodgovorena pitanja.
" Možete li potvrditi gore navedeno? Da li sam dobro razumeo da ste u međuvremenu izgubili svoja sporna sredstva igrajući u kazinu? "
Imajte na umu da ako ne odgovorite jasno dok trenutni tajmer ne istekne, žalba će svejedno biti zatvorena/odbijena, a tajmer neće biti produžen za još 7 dana.
Radujemo se Vašem odgovoru.
Thank you for your replies and clarification, Luckyhand Casino Support Team. Yes, everything is clear. I tried to reply to the user a while ago but it was not possible for some reason, obviously because you were adding your replies at the same time.
So, I will only send here my finished post.
Dear Klajdi83,
So you were a very lucky one because it is not industry-standard or a rule that online casinos are able or obliged to pay their players through the same payment methods as they used for deposits. In addition, the availability of payment methods does not depend on the casino but rather on their 3rd party payment providers/processors. Therefore, the casinos are sometimes powerless regarding the availability of PMs.
If you were offered an alternative option for withdrawal, it is not a scam, but the casino tried to find a solution. You have not contacted them back, even if they were able and willing to pay your winnings via another payment method, which is not difficult to create.
No one forced you to play with your disputed winnings. It was necessary to cooperate with the casino, find an alternative solution, stay patient, and withdraw winnings successfully to a different payment method. It would have only taken a bit longer.
However, that was not what I asked you for at all. Therefore, I will repeat my unanswered questions once again.
"Can you please confirm the above-stated? Do I understand correctly that in the meantime, you lost your disputed funds by playing at the casino?"
Please note if you fail to respond clearly until the current timer expires, the complaint will be closed/rejected anyway, and the timer will not be extended by another 7 days.
Looking forward to hearing from you.
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