Pre svega, obavestimo sve strane da su prvobitna povlačenja otkazana zbog zahteva za učitavanje dokumenata. Iako razumemo da obezbeđivanje dokumentacije može biti pomalo glomazno, to je standardna procedura koja se primenjuje kako bi se osigurala bezbednost naših igrača i zaštitila od prevare i pranja novca. Na naše duboko žaljenje, neki od dokumenata koje je igrač pružio nisu odgovarali kriterijumima našeg Kazina. Naš tim nije uspeo da ih odobri na brz način što je izazvalo otkazivanja i dodatna kašnjenja.
Pošteno, kao što sam rekao, nemam ništa na svoje ime i vidim da bi to bio problem, međutim radio sam sa timom za dokumente kada sam dobio smanjena sredstva.
U skladu sa ovim pravilom, naš sistem je automatski ispravio vaše stanje nakon ispunjavanja uslova za opkladu, obezbeđujući poštovanje navedenog ograničenja. Iako smo svesni da ovo prilagođavanje može biti razočaravajuće, ono je od vitalnog značaja za integritet naših promocija i garantovanje poštenog iskustva za sve korisnike.
Da to radi.
Dalje, želimo da istaknemo činjenicu da je nakon prilagođavanja bilansa sredstava igrač zadržao i dobitak i početni depozit. Dok smo proveravali opklade gospodina "agusholli123", primetili smo da je deponovani novac korišćen za igranje pre nego što je igrač napravio svoje prvo povlačenje. Sve sledeće dobitne opklade su napravljene isključivo igranjem sa bonus sredstvima. Kao što je već pomenuto, Bonus ima svoje uslove, tako da je prekoračenje iznosa izgubljeno. Sa strane Kazina, sve je proteklo u strogom skladu sa pravilima navedenim na našem sajtu.
Opklade su napravljene bez depozitnih sredstava nakon što su uložene i nakon što me je sistem smanjio na 0,0007 btc.
Takođe, kada sam razgovarao sa timom za podršku, oni su izjavili da je trebalo da povučem novac, a zatim ponovo uplatim da bih mogao da ih „ponovo igram, pretpostavljam iz bilo kog razloga", međutim, nema smisla kao da uključite minimalni depozit koji navodite biti u mogućnosti da povučete bez depozita (0,00035btc (deponovano) + 0,0007btc (osvojeno bez depozita) = 0,00105 btc zar ne? međutim vaše minimalno povlačenje na btc je 0,002.
Sledeća stvar je da igrači moraju da aktiviraju svoj način plaćanja da bi uspešno podigli dobitke dobijene ponudama bez depozita. Kao što je jasno navedeno u našim uslovima bonusa: „Za registracione bonuse, dodatne okrete, besplatne okrete i besplatne bonuse koji ne zahtevaju depozit, imajte na umu da se ne može povući/preneti nijedan dobitak dok ne prenesete najmanje 0,00036 BTC u svog igrača Račun.". Možete se upoznati sa ovim pravilom koristeći link za popunjavanje: https://prnt.sc/VEm4sj6uHoMc -
Razgovarao sam sa timom i rekli su da je sve u redu i potrebna su samo dokumenta, takođe sam dao manji depozit 0,00027
12. nov 2023, 00:10
DepositCriptoprocessing
Prihvaćeno
271,27 μBTC
Takođe, kada ste mi uzeli sredstva, uzeli ste i moj depozit.
Samo ne razumem kako je ovo legitimno? terate ljude da povuku vaš bez depozita (pošto se čini da ne možete da pravite nijednu opkladu bez prvog povlačenja jer će svi dobici biti poništeni). Međutim, vi ih ograničavate na minimum povlačenja.
Takođe sporni iznos je 0,02 btc, a ne 0,01 btc.
First of all, let us inform all the parties that the initial withdrawals were canceled due to the requirement for document upload. While we understand that providing documentation can be a bit cumbersome, it is a standard procedure implemented to ensure the safety of our players and protect against fraud and money laundering. To our deepst regret, some of the documents provided by the player did not match the criteria of our Casino. Our team was unable to approve them in a quick manner which caused canselations and additional delays.
Fair enough , as i said i do not have anything in my name and i can see that would be a problem however i was working with the document team when i got the funds reducded.
In alignment with this rule, our system automatically corrected your balance after completing the wager requirements, ensuring adherence to the specified limit. While we acknowledge that this adjustment may be disappointing, it's vital for the integrity of our promotions and to guarantee a fair experience for all users.
Yes it do that.
Furthermore, we want to highlight the fact that after adjusting the funds player's balance retained both the winnings and the initial deposit. While we were auditing bets of Mr. "agusholli123" it has come to our attention that deposited money were used for gaming activity before the player created his first withdrawal. All of the following winning bets were made solely by playing with the bonus funds. As was mentioned before, the Bonus has it's own conditions, therefore the exceeding amount was forfeited. From the Casino's side, everything was proceeded in strict accordance with the rules stated on our site.
Bets were made with no deposit funds after they were wagered and after the system reduced me to the 0.0007btc.
Also when i spoke with the support team they stated that i should have withdrawn the money then deposited again to be able to "play them again i suppose for whateevr reason" hoowever it doesnt make sense as if you include the min deposit you are stating to be able to withdrawal from a no deposit (0.00035btc (deposited) + 0.0007btc (won from no deposit) = 0.00105 btc right? however your min withdrawal on btc is 0.002.
Next thing is that in order to successfully withdraw winninngs gained by a no deposit offers the players need to activate their payment method. As it is clearly stated in our Bonus Terms: "For Registration bonuses, extra spins, free spins and free bonuses which require NO deposit, note that no winnings at all may be withdrawn/transferred until you have transferred at least 0.00036 BTC into your Player Account.". You may get acquainted with this rule using the fillowing link: https://prnt.sc/VEm4sj6uHoMc -
I spoke with the team and it said everything is alright and only needed documents , i also did a smaller deposit 0.00027
12 Nov 2023, 00:10
DepositCryptoprocessing
Accepted
271.27 μBTC
Also when you took away my funds you also took my deposit away with it.
I just dont get how this is legit ? you are making people withdrawal your no deposit (as it seems you cant make any bets without withdrawal firts as any winnings will get voided). However you limit them on the withdrawal minimum.
Also the amount disputed is 0.02 btc not 0.01 btc.
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