Dragi FifaGaro,
Hvala vam na e-poruci i snimcima ekrana.
" Dragi,
U međuvremenu su verifikovali moj broj mobilnog telefona na svojoj veb stranici. Ali i dalje ne radi. Prilikom povlačenja treba da unesem kod za koji kažu da će poslati na moj broj mobilnog, ali mi ga ne pošalju. Napisao sam im mejl, ali nisu odgovorili.
U prilogu je snimak ekrana povlačenja koji se ne može potvrditi jer ne šalju kod za potvrdu.
Pozdravi,
Luka "
Molimo vas, za buduće odgovore, postavite ih direktno u nit da biste pojednostavili proces.
Prema formatu tela vašeg imejla, vidim da ste ga napisali ovde, ali ste ga poslali putem e-pošte, što nema smisla. Svi snimci ekrana/osetljivi podaci su skriveni od javnosti.
Što se tiče samog problema - izgleda da je vaše povlačenje na čekanju i da čeka potvrdu kazina.
Obično preporučujemo igračima da sačekaju najmanje 2 nedelje nakon podnošenja žalbe pre nego što podnesu žalbu. Zato, budimo strpljivi i pozitivni i damo kazinu malo vremena da pregleda vaš zahtev za povlačenje, kao i aktivnost vašeg kazino naloga.
U međuvremenu, možemo tražiti od kazina pojašnjenje.
Dragi MostBet Casino timu ,
Možete li da pogledate korisnikov problem i/ili da nam dostavite novosti o njegovom povlačenju na čekanju?
Da li je sve u redu? Kako da reši situaciju sa neprimljenim kodom za potvrdu?
Da li će povlačenje biti normalno obrađeno ili treba bilo šta da se uradi na strani igrača da bi se proces ubrzao?
Hvala vam unapred na pružanju informacija.
Dear FifaGaro,
Thank you for your email and screenshots.
"Dear,
In the meantime, they have verified my mobile phone number on their website. But it still doesn't work. When making a withdrawal, I need to enter the code that they say they will send to my mobile number, but they don't send it. I wrote them an email, but they didn't reply.
Attached is a screenshot of the withdrawal which cannot be confirmed because they are not sending the confirmation code.
Regards,
Luka"
Please, for future answers, post them directly in the thread to simplify the process.
According to the format of your email body, I can see you wrote it here, but you sent it via email, which does not make sense. All screenshots/sensitive data are hidden from the public.
As for the issue itself - it looks like your withdrawal is pending, and it awaits the casino's confirmation.
We usually recommend players wait at least 2 weeks after submitting a withdrawal before submitting a complaint. Therefore, let's stay patient and positive, and provide the casino with some time to review your withdrawal request, as well as your casino account activity.
In the meantime, we can ask the casino for clarification.
Dear MostBet Casino Team,
Could you please look into the user's issue, and/or provide us with an update on his pending withdrawal?
Is everything alright? How can he solve the situation with a non-received confirmation code?
Will the withdrawal be processed normally, or is there anything that needs to be done on the player's side to speed the process up?
Thank you in advance for providing the information.
Izmenjeno od strane Casino Guru administratora
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