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Your account has been blocked because of "9.1.2. Only one account per person is allowed. No winnings may be collected on accounts opened under false names or on multiple accounts opened by the same person."

My account is showing this when I go in, I don't know if it's because my cousin created an account on the same pc that I did, but that doesn't justify it, I put more than 1600 balance in this casino, when I went to withdraw 3000$ they blocked me, save me no, i want a solution

Sua conta foi bloqueada because of "9.1.2. É permitida apenas uma conta por pessoa. Nenhum ganho pode ser coletado em contas abertas com nomes falsos ou em várias contas abertas pela mesma pessoa."

Minha conta esta dando isso quando vou entrar, n sei se é pq meu primo criou conta no msm pc q eu, mas isso n justifica, eu botei mais de 1600 de saldo nesse cassino, agr q fui sacar 3000$ eles me bloquearam me poupe né, quero uma solução

Dear Breno,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found (here):

"3. Your Member Account

...

3.2.1. You may have the one and only account on this website, registered in your own name. Any other accounts in your name on this Website will be considered Duplicate and will be closed immediately. Company may also at its discretion void all the bets that have been placed in the duplicate accounts. Should company decide to leave one account open, it will be the first account that you opened, to which your remaining deposits, if any, will be transferred (subject to reasonable charges); If you gained or accrued any returns, winnings or bonuses on your Duplicate Account they will be canceled and deposits will be transferred to your first account. If you would like to open another account, please contact our Customer Support. In case of opening another account the previous one will be closed. If you want to close your existing Account please contact our Customer Support. Otherwise keep your account details up-to-date."

"7. Bonus terms and conditions

7.1. Please, be noted that all offers are limited to one per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, school, public library, workplace, etc.)."

Could you please advise if you have accumulated your winnings with or without an active bonus? Was your account successfully verified in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Good afternoon, so I deposited a total of 1600$ in my account, I won and when I went to withdraw I had 3030$.

Yes! there was this question in which my cousin created his account through my pc!. And I won some $ with active bonus also because the site forced me to do this, and my account was not verified because every time I asked them to check and I send my documents they argued that I had to wait, and I was playing for about 5 days at this casino, when I was making deposits, no one blocked my account, then when I went to withdraw 500$ they went and blocked it, what an injustice!!

I need a position.

Boa tarde, então eu depositei um total de 1600$ em minha conta, ganhei e quando fui sacar eu estava com 3030$.

sim! houve esse quesito no qual meu primo criou a conta dele pelo meu pc!. E eu ganhei alguns $ com bonus ativo também por que o site me obrigou a fazer isso, e minha conta n estava verificada por que toda vez q eu pedia pra eles verificar e eu mandar meus documentos eles argumentavem que tinham que eu tinha que esperar, e eu estava jogando a uns 5 dias nesse cassino, quando eu estava fazendo depositos ninguém bloqueou minha conta, ai quando eu fui fazer um saque de 500$ foram e bloquearam, que injustiça!!

preciso de uma posição.

Thank you, Breno, for your reply. Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru?

Dear Breno,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.