Igračici iz Grčke je zatvoren nalog zbog više naloga. Kazino je obećao da će joj vratiti sve depozite, ali igrač još nije primio njen novac.
The player from Greece had her account closed due to multiple accounts. The casino promised to refund her all deposits, but the player has not yet received her money.
Igračici iz Grčke je zatvoren nalog zbog više naloga. Kazino je obećao da će joj vratiti sve depozite, ali igrač još nije primio njen novac.
Nakon kreiranja naloga na n1casino.gr i verifikacije sa svim potrebnim dokumentima, mogao sam normalno da igram u kazinu sa sopstvenim stvarnim depozitima u iznosu od preko 900€. Kada sam osvojio sumu od 526€ i zatražio povlačenje, kompanija se setila da imam drugi račun kojeg se ne sećam i nisam koristila i zatvorili su moj verifikovani nalog i zaplenili moj dobitak. Nakon toga su me obavestili da će mi vratiti depozite koji su preko 900€. Od tada nisam imao pristup svom nalogu jer su ga blokirali. Svakodnevno ih kontaktiram da rešim ovaj problem, ali još nisam dobio novac. Imam sve dokaze, uključujući i kretanje moje banke sa iznosima koje sam položio. Želim nazad svoje depozite!
After creating an account on n1casino.gr and verifying it with all the necessary documents, I was able to normally play at the casino with my own real deposits amounting to over 900€. When I won a sum of 526€ and requested a withdrawal, the company remembered that I had another account, which I don't remember and have not used, and they closed my verified account, seizing my winnings. Subsequently, they informed me that they would refund my deposits which are over 900€. Since then, I have not had access to my account as they have blocked it. I contact them daily to resolve this issue but I haven't received my money yet. I have all the proof, including my bank's movements with the amounts I deposited. I want my deposits back!
Επειτα απο δημιουργία λογαριασμού στην σελιδα n1casino.gr και ταυτοποίηση λογαριασμου μουμε ολα τα απαραίτητα εγγραφα .επαιζα κανονικά στο καζινο με αληθινες δικες μου καταθέσεις πανω απο 900€ . Οταν κερδισα ενα ποσο υψους 526 ευρω κ αιτηθηκα αναληψη. η εταιρεία θυμηθηκε πως εχω κ αλλο λογαριασμό τον οποιο δεν θυμωμουν , κ δεν εχω χρησιμοποιήσει και εκλεισε τον παρον ταυποιοημενο λογαριασμό κανοντας κατασχεση στα κερδη μου.επειτα ενημερωσε πως θα κανει επιστροφή των καταθέσεων μου που ειναι πανω από 900€ .απο τότε δεν εχω πρόσβαση στον λογαριασμό μου καθως μου εκαναν φραγη. Επικοινωνω καθε μερα για την διευθέτηση του ζητήματος κ ακομη δεν εχω λαβει τα χρήματα μου. Εχω ολα τα αποδεικτικά στοιχεια καθως και τις κινησεις της τράπεζας μου με τα ποσα που κατεθετα. Θελω πισω τις καταθέσεις μου!
Poštovani efii91,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li sam dobro razumeo da ste, prema kazinu, u prošlosti imali drugačiji nalog u ovom kazinu pod svojim imenom?
Možete li da navedete kada ste poslednji put razgovarali sa korisničkom podrškom o povraćaju vaših depozita?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Veronika
Dear efii91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that according to the casino, you had a different account in this casino under your own name in the past?
Could you please specify when was the last time you spoke with customer support about the refund of your deposits?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Ne znam da li sam imao nalog u ovom kazinu jer ga se ne sećam i nikada ga nisam koristio. D
Nikada mi nisu rekli i nisu mi dali detalje o drugom nalogu. U svakom slučaju, kada sam pokušao da igram u njihovom kazinu, napravio sam nalog od početka sa svojim stvarnim podacima i kazino ih je prihvatio. Kao me je identifikovao. Komuniciram svaki dan sa ćaskanjem uživo jer mi više ne odgovaraju na e-poštu. U ćaskanju uživo ne dobijam jasan odgovor, samo poruke automatskog kucanja. Biti strpljiv.
I don't know if I had an account at this particular casino as I don't remember it and I never used it. D
They never told me and didn't give me details about the other account. Anyway when I tried to play at their casino I made an account from the beginning with my real details and the casino accepted them. Kao identified me. I communicate every day with the live chat as they don't answer my email anymore. In the live chat I don't get a clear answer, only automatic type messages. To be patient.
Δεν γνωρίζω ρι λογαριασμό ειχα στο συγκεκριμένο καζινο καθως δεν το θυμωμουν κ δεν το χρησιμοποιήσα ποτς. Δ
Δεν μου ανεφεραν ποτε και δεν μου εδωσαν στοιχεια για τον αλλο λογαριασμό. Οπως και να εχει οταν επιχείρησα να παίξω στο καζινο τους εκανα λογαριασμό απτην αρχη με τα πραγματικά στοιχεια μου και το καζινο τα δεχτηκε. Καο με ταυτοποιησε. Επικοινωνω καθε μερα με το live chat καθως στο εμαιλ δεν μου απαντάνε πια.κ στο live chat δεν παιρνω καμια σαφη απαντηση μόνο αυτόματοποημενα μηνυματα τυπου. Να κανω υπομονη.
Ne znam koji sam račun imao u ovom kazinu jer ga se nisam sećao i nikada ga nisam koristio. D
Nikada mi nisu rekli i nisu mi dali detalje o drugom nalogu. Odmah su me blokirali kada sam zatražio povlačenje, dok su normalno primali depozite. U svakom slučaju, kada sam pokušao da igram u njihovom kazinu, napravio sam nalog od početka sa svojim stvarnim podacima i kazino ih je prihvatio. Kao me je identifikovao. Komuniciram svaki dan sa ćaskanjem uživo jer mi više ne odgovaraju na e-poštu. U ćaskanju uživo ne dobijam jasan odgovor samo automatske poruke.
I don't know what account I had at this particular casino as I didn't remember it and I never used it. D
They never told me and didn't give me details about the other account. They immediately blocked me when I requested a withdrawal, while they were accepting deposits normally. Anyway when I tried to play at their casino I made an account from the beginning with my real details and the casino accepted them. Kao identified me. I communicate every day with the live chat as they don't reply to my email anymore. In the live chat I don't get any clear answer only automatic messages.
Δεν γνωρίζω τι λογαριασμό ειχα στο συγκεκριμένο καζινο καθως δεν το θυμομουν κ δεν το χρησιμοποιήσα ποτε. Δ
Δεν μου ανέφεραν ποτε και δεν μου έδωσαν στοιχεια για τον αλλο λογαριασμό. Προχώρησαν αμέσως σε φραγη όταν αιτηθηκα αναληψη .ενω τοσο αιρο δεχόντουσαν κατσθεσεις κανονικα. Οπως και να εχει οταν επιχείρησα να παίξω στο καζινο τους εκανα λογαριασμό απτην αρχη με τα πραγματικά στοιχεια μου και το καζινο τα δεχτηκε. Καο με ταυτοποιησε. Επικοινωνω καθε μερα με το live chat καθως στο εμαιλ δεν μου απαντάνε πια.κ στο live chat δεν παιρνω καμια σαφη απαντηση μόνο αυτόματοποημενα μηνυματα.
Kada sam otvorio nalog, poslao sam svoje prave podatke i fotografije svih kartica koje nisam menjao godinama. Tako da su uspeli da pronađu duplikat računa, ali uprkos tome su me naterali da napravim depozite kako bih mogao da tražim povlačenje profita
When I opened an account, I sent my real information and photos of all the cards that I haven't changed in years. So they were able to find a duplicate account in the first place but despite that they forced me to make deposits so that I can request withdrawal of profits
Οταν άνοιξα λογαριασμό εστειλα τα αληθη μου στοιχεία και με φωτογραφίες ολες τις καρτες τις οποίες δεν εχω αλλάξει χρόνια. Οποτε μπορουσαν εξ αρχης να βρουν διπλότυπο λογαριασμό αλλά παρά αυτά με σφησαν να κανω καταθεσεις ως που να αιτηθω σναληψη κερδων
Hvala vam puno, efii91, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu kolegi Pavelu ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, efii91, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo, efii91!
Hvala na strpljenju. Sada ću se pobrinuti za vašu žalbu i nadam se da ćemo zajedno rešiti problem.
Želeo bih da pozovem kazino da im pruži priliku da objasne svoju stranu situacije.
Hvala vam!
Hello, efii91!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!
Dragi igrače,
Ne tako davno ste koristili svoj početni duplikat naloga. Ograničenje SE na ovom računu dovelo je do odluke da vratite vaše depozite i blokirate vaš novi nalog. Niko vas nije "terao" na depozite. Možda smo nešto pogrešno razumeli u toj rečenici. Štaviše, dobili ste puni povrat novca. Možete li pojasniti svoj trenutni cilj?
Dear Player,
You not very long ago used your initial duplicate account. The SE limit on this account led to the decision to refund your deposits and block your new account. No one "forced" you to make deposits. Perhaps we may have misunderstood something about that sentence. Moreover, you have received a full refund. Could you please clarify your current objective?
Dear efii91,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.