Dobro veče,
Ne znam odakle da počnem zaista.
Uložio sam prilično veliku sumu na ovaj kazino i osvojio sam nešto novca koji sam želeo da podignem, ali izgleda da je to nemoguće. Hajde da razjasnimo da je moj nalog u potpunosti verifikovan. Moji zahtevi za povlačenje su odbijeni kao 5 ili 6 puta, zapravo sam sada izgubio broj. Više puta sam kontaktirao korisničku podršku u vezi sa ovim pitanjem samo da bih čuo da nam pošaljite e-poštu, tako da sam poslao oko 4 e-poruke i naravno nisam dobio nikakav odgovor. Vratio sam se korisničkoj podršci i rečeno mi je da je moje povlačenje odbijeno zbog preopterećenja u redu obrade povlačenja što je nešto što nisam čuo pre celog života. Napravio sam još jedan zahtev i takođe je odbijen, razlog za to je bio taj što je provajder isplate imao neko održavanje i trebalo bi da napravim novi zahtev koji će uskoro biti obrađen, i pitam šta sam se probudio danas ujutro i ponovo je odbijen. Ponovo sam stupio u kontakt sa njima, pomoćnik je jednostavno prestao da odgovara na moje poruke.
Ovaj kazino krši odredbe i uslove. Oni vas tretiraju bez poštovanja, praveći razne izgovore samo da ne isplate dobitke i u nadi da ćete sve izgubiti. Imao sam oko 4000 evra na računu igrača i većinu sam izgubio ali.
Nemam pojma kako je ovakav kazino još uvek na tržištu, to je neprihvatljivo šta rade i kako se ponašaju prema meni i drugim igračima. Da mogu da vratim vreme, nikada se ne bih registrovao kod njih.
Oni su lopovi u belim rukavicama. Igrao sam u mnogim onlajn kazinom i to je prvi put da se tako nešto desilo.
Sve što želim je moj novac nazad. Nadam se da ćete moći da mi pomognete i da mi date bilo kakav smer gde bih mogao dalje da eskaliram ovaj problem. Zaista sam pokušao da to sredim sa kazinom, ali osećam da nema šanse za to.
Ispod ću priložiti snimke ekrana mog transkripta ćaskanja i mejlova koje sam im poslao. Mogu da otpremim najviše 5 priloga, ali imam ih više pa mogu nekako da ih prosledim itd.
Srdačan pozdrav,
Izabela
Good evening,
I do not know where to start really.
I have deposited quite big sum on this casino and I have won some money which I wanted to withdraw but it looks like it is impossible. Let's clarify that my account is fully verified. My withdrawal requests were rejected like 5 or 6 times actually I have lost my count now. I contacted customer support regarding this matter many times just to hear please send us an email, so I have sent about 4 emails and of course did not get any reply. I got back to customer support and I have been told that my withdrawal was rejected due to overload in the queue of processing withdrawals which is something I have never heard before I my entire life. I made another request and it was also rejected the reason for that was that withdrawal payment provider had some maintenance and I should make a new request that will be processed soon, and quess what I woke up today morning and it was rejected again. I got in touch with them again, customer assistant just stopped replying to my messages.
This casino is breaching terms and conditions. They treat you with no respect, making all types of different excuses just to not pay out your winnings and in a hope you will lose everything. I had about 4000 euros on my players account and most of it I lost but.
I have no idea how such a casino like this is still on market, that is unacceptable what they do and how they treat me and other players. If I could turn back time I would never ever register with them.
They are thiefs in a white gloves. I played on many online casinos and that is the first time something like that happened.
All I want is my money back I hope you will be able to help me out and also give any direction where I could escalate this problem further. I really tried to sort it out with the casino but I feel like there is no chance to do so.
Below I will enclose screenshots of my chat transcript and emails I have sent to them. There is max of 5 attachments I can upload but I have it more so I can forward it somehow etc.
Kind regards,
Izabela
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