Postoji li šansa da je neko iz vašeg domaćinstva ili koji koristi istu IP adresu takođe igrao sa ovim bonusom?
Ne
Možete li potvrditi da ste prošli KIC verifikaciju?
Ne jer su mi zatvorili nalog pre nego što sam imao priliku da završim kic proces
Komunikacija na sledeći način:
Zdravo Magnus,
Nadam se da će vas ovaj imejl dobro naći.
Sa žaljenjem vas obaveštavamo da je vaša isplata otkazana i da će vaši dobici biti zadržani.
Zamolimo vas da povučete svoj depozit sa vašeg računa. Kada se depozit izvrši, račun će biti zatvoren.
Takođe imajte na umu da više nećete moći da zahtevate bonuse i promocije zbog kršenja naših uslova i odredbi 12.1 naših opštih uslova.
Kliknite ovde za više informacija o našim uslovima i odredbama.
Ako imate dodatnih pitanja, slobodno nas kontaktirajte putem e-pošte ili ćaskanja uživo, rado ćemo vam pomoći.
Želim vam prijatan dan.
_______
Zdravo Magnus,
Moje ime je Suzan i ja sam supervizor ovde u NordicAutomaten-u. Želeo bih da vam se na početku zahvalim na strpljenju dok smo istraživali vaš zahtev.
Uvek dajemo sve od sebe da pružimo najbolju moguću onlajn zabavu u kombinaciji sa prijateljskom i profesionalnom uslugom za korisnike, i cenim što ste nas kontaktirali sa svojim problemima.
Kada registrujete nalog za igre, prihvatate uslove i odredbe koje imamo da bismo održali poštenu uslugu. Zahtevamo da pročitate ova pravila pre nego što pristanete da ih se pridržavate. Nakon detaljne istrage naloga za igre od strane našeg odeljenja za bezbednost, otkriveno je da je više od jednog naloga za igre korišćeno da bi se iskoristile iste bonus ponude sa istog IP-a/uređaja.
Svi dobici dobijeni od ove vrste aktivnosti su povučeni, a depozit je isplaćen na vaš način plaćanja. Želimo da pojasnimo da niste napravili nikakve gubitke. Pored toga, vaš nalog je takođe zatvoren.
Sve naše uslove i odredbe možete pronaći na ovom linku , a posebno želim da istaknem sledeće uslove:
12.1 Bilo koji bonus je dostupan samo jednom po osobi, porodici, domaćinstvu, adresi, e-mail adresi, broju kreditne kartice, bankovnom računu, broju telefona, računaru/uređaju i/ili IP adresi.
Pored toga, pogledajte tačke 8.1 / 20.1 / 20.2 / 24.1.
Razumem da ovo nije odgovor kojem ste se nadali od nas, ali imajte na umu da je ovo naš konačni odgovor po ovom pitanju.
Da bude jasno, ovo pitanje nećemo dalje istraživati. Ovo je naša konačna odluka i neće se menjati ni pod kojim okolnostima i neće biti date dodatne informacije.
Sa poštovanjem,
Susan
Nadzornik
NordicAutomaten korisnička služba.
Is there any chance that someone from your household or using the same IP address has also played with this bonus?
No
Could you please confirm that you have passed the KYC verification?
No because they closed my account prior to me having the chance completing the kyc process
Communication as follows:
Hi Magnus,
I hope this email finds you well.
We regret to inform you that you payout got cancelled and you winnings will be withheld.
We would like to ask you to withdraw your deposit from your account. Once the deposit is issued the account will be closed.
Also note that you will no longer be able to claim bonuses and promotions due to a breach in our terms and conditions 12.1 of our general terms and conditions.
Please click here for more information on our Terms & Conditions.
Should you have any further questions, please do not hesitate to contact us again via email or live-chat, we will be happy to help.
I wish you a pleasant day.
_______
Hello Magnus,
My name is Susan and I am a supervisor here at NordicAutomaten. I would like to start by thanking you for your patience while we investigated your request.
We always do our utmost to provide the best possible online entertainment combined with a friendly and professional customer service, and I appreciate you contacting us with your concerns.
When you register a gaming account, you agree to the terms and conditions we have in place to maintain a fair service. We require that you read these rules before agreeing to abide by them. After a thorough investigation of the gaming account by our security department, it was discovered that more than one gaming account was used to take advantage of the same bonus offers from the same IP/device.
Any winnings received from this type of activity have been withdrawn, and the deposit has been paid out to your payment method. We would like to clarify that you have not made any losses. Additionally, your account has also been closed.
You can find all our terms and conditions in this link, and more specifically I would like to highlight the following conditions:
12.1 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address.
Additionally, please also refer to points 8.1 / 20.1 / 20.2 / 24.1.
I understand if this was not the answer you were hoping for from us, but please be informed that this is our final answer on this issue.
To make it clear, this matter will not be further investigated by us. This is our final decision and will not change under any circumstances and no further information will be provided.
With kind regards,
Susan
Supervisor
NordicAutomaten Customer Service.
Automatski prevedeno:
