Žao mi je što je dugo sve bilo jasno. Prijavio sam se i stavio depozit uz bonus tako da sam dobio FS i % novca. Kada je sve ovo iskorišćeno jer sam deponovao novac, dobio sam još 50 besplatnih okretaja. Osvojio sam 13,00 dolara na FS. Igrao sam dosta dugo i moja opklada je bila 1 dolar po okretu. Počeo sam da osvajam dribs i dribs novca. Mislim da je bilo najmanje 20 minuta kasnije, ako ne i malo duže, ali nisam siguran. Dobio sam novčiće ili nešto slično u igri koju sam igrao i osvojio sam ukupni iznos. Pitao sam njihovu onlajn podršku kako da podignem svoj dobitak pošto sam osvojio veliki iznos, rekla mi je da moram da igram kroz igru. Pitao sam je kako da to uradim. Rekla mi je da dodirnem dugme za novac da pokaže šta moram da potrošim. Kada to bude urađeno, mogu se povući. Pa, pritisnuo sam povlačenje i svi moji dobici su nestali. Ostalo mi je celih 102,00 dolara na računu. Sada me je takođe obavestio da još uvek nisam verifikovan od strane tamošnjeg kazina jer nije poslao dokumente na verifikaciju. Odmah sam kontaktirao korisničku podršku da pitam šta se dogodilo. Rekli su da ti besplatni okreti imaju maksimalnu isplatu od 180,00 dolara. Rekao sam da ne koristim svoje besplatne okrete, potrošio sam taj novac pre nekog vremena i bio sam zauzet igranjem svojih dobitaka koji su se nakupili. Pitao sam da li je to korišćenje besplatnih okretaja ili bonusa tako da ne dobijamo novac za zadržavanje. Pošto sam osvojio 13,00 dolara, igrao sam to i više. Nisam siguran kada koristim njihov FS ili bonuse, njihovi dobici moraju u nekom trenutku postati moji. Jer u suprotnom bih mogao da dobijem komadiće i nikada ne bih uspeo da sakupim dobitak. Jednom sam igrao FS i potrošio dobitak tokom određenog vremenskog perioda.. zašto taj dobitak nije moj.
Radujem se vašem odgovoru, možda sam pogrešio jer je to tako nepravedno. Pogotovo što su mi rekli da sam dobio besplatne okrete jer sam ih dobio samo zato što sam morao da položim depozit da bih mogao da koristim FS, tako da sam morao da koristim svoj novac.
Nadam se da ne gubim vreme sa ovim.
Hvala
Julie
Sorry its long to get it all clear. I logged on put a deposit down against a bonus so I received FS & % of money. Once this was all used because I deposited money I got another 50 free spins. I won $13.00 on the FS. I played for quite awhile and my bet was at $1 per spin. I started winning dribs and drabs of money. I think it was at least 20 mins later if not a little longer maybe but unsure. I got coins or something on the game I was playing and I won the grand total. I asked their online support how do I withdraw my winnings as I won a big amount, she told me I had to play the playthrougĥ. I asked her how do I do that. She told me to touch the money button so it shows what I have to spend. Once that is done I can withdraw. Well I pushed withdraw and all my winnings were gone. I had a whole $102.00 left on my account. Now it had also notified me that I was not verified as of yet by there casino as had not sent documents for verification. I immediately contacted customer support to ask what happened. They said those free spins had a Max payout of $180.00. I said i wasnt using my free spins i had spent that money awhile ago and was busy playing my winnings that had built up. I asked if by using free spins or bonuses is that so we don't win any money to keep. As I won $13.00 played that and more. I am unsure when using their FS or bonuses their winnings must become mine at some time. Because otherwise I could win bits and pieces and never get to collect the winnings. Once I played the FS and spent the winnings over a period of time.. why is that winnings not mine.
I look forward to your response maybe I might be in the wrong as it feels so unfair. Especially as they said I got the free spins as I only got them because I had to put a deposit down to be able to use the FS so I did have to use my money.
I hope I am not wasting your time with this.
Thanks
Julie
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