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Placed a bet, Won the bet which should have credited $80 into the account. Churn amount was $80, which I placed. They said I did it incorrectly and have to make 8 separate $10 bets. No where does it state that it has to be separate bets, all it says is churn/turnover amount of $80. I contacted them, they were not help. Terrible service, and greasy way of doing business. I will never deposit money on this site again!

Dear Randall,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Have you experienced this issue while wagering a bonus? Which exact game you have been playing? I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Randall,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.