Zdravo, u četvrtak, 2. marta, deponovao sam $65 u Prism kazinu koristeći bonus kod „osvajanje" koji je bio 200% podudaranje i bonus od 50 okretaja. Bio sam veoma pažljiv da pročitam pravila ovog bonusa pošto sam igrao na sličnim veb lokacijama pre nego što sam koristio slične kupone i znam da može biti teško kada dođe vreme za dobijanje dobitaka, ali sam nastavio sa oprezom i počeo da igram (slotovi – dozvoljena igra po Pravila). Ispunio sam sve svoje zahteve i igrao kroz bonus u tom trenutku sam dobio $2500 koje sam odlučio da najviše povučem. U subotu, 4. marta, odlučio sam da podignem 2100$, u tom trenutku je 130$ odmah skinuto sa mog računa, ostavljajući mi oko 75$ preostalih da igram za pobedu. Dao sam sve tražene informacije i dobio obaveštenje da je povlačenje u toku. U ponedeljak, 6. marta, proverio sam status svog povlačenja (nisam dobio nikakva obaveštenja preko veb-sajta ili e-pošte) prilikom provere statusa mog povlačenja, više nije bilo na listi na čekanju i na listi transakcija je bila transakcija koja Državno povlačenje bankovnim putem odbijeno za 2100 dolara i odmah iznad druge transakcije u kojoj je navedeno da je menadžer zahtevao/i odobrio povlačenje za 2100 dolara. Takođe je vraćeno mojih početnih 65 dolara uplaćenih (ne znajući da sam odigrao ovaj iznos misleći da je to bonus lojalnosti) Pokušao sam da pozovem navedeni broj i nije uspelo. Kontaktirao sam nekoga preko ćaskanja i rečeno mi je da je moje povlačenje odbijeno jer sam igrao „nedozvoljene igre" Sada na ovim sajtovima, kada su bonusi aktivirani, lista „nedozvoljenih igara je zaključana jer postoji slika zaključavanja i ona ne dozvoljava vam da igrate ove igre. Moj glavni problem je što sam odigrao svoj bonus do kraja, a kada sam to uradio, igre koje sada nisu bile dozvoljene magično nisu imale zaključavanje i bilo mi je dozvoljeno da igram Moj drugi argument je da sam pokušao da se povučem pre nego što sam počeo igrajući bilo koju od ovih „nedozvoljenih" igara pre nego što im je iznenada „dozvoljeno" pokušao sam da iznesem svoj slučaj predstavnicima, ali oni su bili grubi i odbojni i rekli su mi da kontakt broj više nije aktivno čudo i da je jedini način da kontaktiram nekoga preko ćaskanja. Molim vas je veoma frustrirajuće. Ja sam vredna osoba i samo želim da se uradi prava stvar. Dobio sam ovaj novac pošteno i pošteno i osećam se kao da su me opljačkali moj argument je da igre koje se smatraju „dozvoljenim nisu trebalo da budu otključano kada je moj prag dostignut ako im zaista nije dozvoljeno. Veoma je zavaravajuće za kupca, slično je kao da imate znak „otvoreno" na poslovnim vratima i kada uđete oni kažu „ne, zatvoreni smo", molim vas, nadamo se da neko može pomozite mi da povratim ove dobitke ili čak deo hvala
Hello on Thursday March 2nd I deposited $65 in Prism casino using bonus code "conquest" which was a 200% match and 50 spin bonus. I was very careful to read the rules of this bonus as I have played on similar websites before using similar coupons and I know it can be tricky when time to receive winnings however I proceeded with caution and began to play (slots-an allowed game per rules). I met all my requirements and played through bonus at that point I was up $2500 which I decided to withdrawl most. On Saturday March 4th I decided to withdrawl $2100, at that point $130 was immediately deducted from my account leaving me with about $75 left to play win in was spent. I provided all the information asked and received a notification that the withdrawl was under review. On Monday March 6th I checked the status of my withdrawl (I did not receive any notifications via website or email) when checking the status of my withdrawl, it was no longer listed as pending and in a list of transactions, there was a transaction that state wire withdrawl denied for the $2100 and right above another transaction that stated manager withdrawl requested/and approved for $2100 Also my initial $65 deposited was returned (not knowing I played this amount thinking it was a loyalty bonus) I attempted to call the number provided and it did not work. I contacted someone through chat and I was told that my withdrawl was denied because I played "not allowed games" Now on these sites when bonuses are activated the list of "not allowed games are locked out as there is a picture of a lock and it does not allow you to play these games. My main issue is that I played my bonus through, and when I did so the games that weren’t allowed now magically did not have a lock on them and I was allowed to play My other argument is that I attempted my withdrawl before I began playing any of these "not allowed" games before they were suddenly "allowed" I tried arguing my case to the representatives but they were rude and dismissive and told me the contact number was no longer an active wonder and the only way to contact someone was through chat. Please is very frustrating I’m a hard working person and I just want the right thing done I won this money fair and square and I feel like I am being ripped off my argument is that the games that are considered "allowed should have not been unlocked once my threshold was met if they were truly not allowed It is very misleading to the customer it is similar to having an "open" sign on a business door and when you walk in they say "no we are closed" please hopefully someone can help me regain these winnings or even a portion thank you
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