Hvala vam na odgovoru i pruženim dokazima, Nick / Rubi Slots Casino.
Dragi deepockets32,
Nakon detaljnog pregleda svih relevantnih informacija i dokaza, utvrđeno je da su vaši dobici stečeni tokom perioda kada ste koristili Freechip bonus.
Ovaj bonus NIJE automatski dodeljen, već ste ga vi ručno preuzeli. Kao što je Nick ranije obavestio, maksimalni iznos koji se može povući iz takve igre je 100 dolara, koji ste dobili.
Uvek podstičemo igrače da pročitaju i upoznaju se sa uslovima i odredbama svakog bonusa pre nego što ga polažu kako bi izbegli ovakvo razočaranje.
S obzirom na ove razloge, i pošto se kazino pridržavao pravila koja ste prihvatili prilikom kreiranja naloga, ova žalba će sada biti odbijena.
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Srdačan pozdrav,
Michal
Casino Guru
Thank you for the response and the provided evidence, Nick / Ruby Slots Casino.
Dear deepockets32,
Upon thorough review of all relevant information and evidence, it has been determined that your winnings were acquired during the period when you were utilizing a Freechip bonus.
This bonus was NOT automatically awarded, instead, it was manually claimed by you. As previously informed by Nick, the maximum amount that can be withdrawn from such gameplay is $100, which you received.
We always encourage players to read and familiarize themselves with each bonus's terms and conditions before claiming it to avoid disappointment like this.
Given these reasons, and since the casino has adhered to the rules you agreed to upon creating your account, this complaint will now be rejected.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best Regards,
Michal
Casino Guru
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