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I replenished the deposit in parts in a total of 6,000 thousand rubles, yesterday at 14:30 I put them on withdrawal. This morning I continued to play without withdrawing another 20,000 thousand rubles, and today I won another 30,000 thousand rubles, and the withdrawal was 50,000 thousand rubles. I have an error status for all the conclusions and on the balance sheet for a place 50,000 thousand only 1,000 rubles. I played by launching my own money on a deposit. As a result, the casino throws me. All the screenshots show my replenishment of the deposit, and you can see the withdrawal requests. The operator just ignores

Я частями пополнял депозит в общем 6000 тысяч рублей, вчера в 14:30 поставил их на вывод. Сегодня утром продолжил играть не выведя ещё 20000 тыс руб и сегодня выиграл ещё 30000 тыс рублей и того на выводе стояло 50000 тыс рублей. У меня на все выводы стоит статус ошибка и на балансе за место 50000 тысяч всего 1000 рублей. Играл запуская на депозит свои деньги. В итоге казино кидает меня. По всем скриншотам видно мое пополнение депозита, и видны заявки на вывод. Оператор просто игонорирует

Dear Павел,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before? Do I understand correctly that you only played with your own deposit and you didn't claim any bonuses?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Павел,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.