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It wld not allow me to verify my email. I was told that all they could do was reset my account and in doing that it would reset my account wiping out my winmings

Dear Kim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have received any registration email from the casino in the past? Have you accumulated your winnings with or without active bonus? If you have activated any promotional offer, was it accompanied with deposit or a free one?

Additionally, please forward any relevant communication between you and the casino to petronela.k@casino.guru. Meanwhile, I would suggest not resetting your account and creating a new one with different email address as it may cause further issues in the future.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Kim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you for responding they took my 141.00 off and reset my account they were going to only offer wire transfer even though they offer bitcoin withdrawls as well I have just let it go because I have a greater concern with Ruby slots I will enter a separate complaint and explain the details on my next complaint

Thank you so much for your response on this complaint

Thank you very much, Kim, for the update. Do I understand correctly that you’re fine with loosing $141 and wish not to proceed with this case? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Kim,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.