Zdravo Lheussner,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Slot Heist Casino. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Da li ste pokušali da kontaktirate kazino putem ćaskanja ili podrške putem e-pošte? Da li ste se ikada ranije povukli iz kazina? Da li imate bilo kakvu e-poštu koja bi služila kao dokaz da posedujete nalog u kazinu i da biste mogli da im ga prosledite?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello lheussner,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Heist Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you try to contact the casino by chat or e-mail support? Did you ever withdrew from the casino before? Do you have any e-mail which would server as proof that you own an account in the casino and could forward it to them?
Looking forward to your answer.
Regards,
Nick
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