Zdravo Sha000,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Sloto Stars kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Koju vrstu bonusa ste tačno koristili – da li je imao konkretno ime? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da kazino ima poseban termin za čip od 30 dolara: https://slotostars.com/casino/terms-and-conditions
Imajte na umu da uslovi uvek preovladavaju u svim informacijama e-pošte ili ćaskanja uživo jer su to zvanična pravila kazina jer drugi izvori mogu biti netačni.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello Sha000,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sloto Stars Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use exactly - did it have a concrete name? When was the last time you spoke to the casino and what was it about?
Please note that the casino has a specific term for the $30 chip: https://slotostars.com/casino/terms-and-conditions
Be advised that terms always prevails any e-mail or live chat information as they are the official rules of the casino as other sources may be incorrect.
Looking forward to your answer.
Regards,
Nick
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